Abstract

TAUTE, N. The use of collaborative partnerships to improve service delivery in South African local government. JCMAN [online]. 2020, vol.17, n.spe2, pp.62-85. ISSN 1815-7440.  https://doi.org/10.35683/jcm208.132.

Collaboration has the ability to match the demands within the public sector. By involving the government, and/or the private sector or the voluntary sector, a collaborative partnership can place government in a position to strategically deliver services by leveraging the stakeholder's core competencies and resources to address the failure of government and optimise on the creation of social value. The reliance on the expertise of public servants and external stakeholders places a collaborative partnership in a unique position to improve the quality of services by actively selecting and managing stakeholder's differences and interdependencies. This article aims to explore the role and challenges of a collaborative partnership in terms of service delivery. The aim of the study will be achieved by reviewing literature that focuses on service delivery and collaborative partnerships, and review the extent to which policies and legislation encourages the use of collaborative partnerships in South Africa (SA). In the context of the South African local government, the researcher conducts eight (8) expert interviews offering findings on service delivery and collaborative partnerships. Through this explorative study, the researcher's purpose is to add to the important conversation of identifying a need to collaborate and what the context of a collaborative partnership in SA is.

Keywords : Collaborative partnerships; collaboration; local government; partnership and service delivery.

        · text in English     · English ( pdf )