Challenges confronting health care workers in government's arv rollout: rights and responsibilities

YA Vawda^I; F Variawa^II

^IYousuf A Vawda. BA (UDW), BProc (UNISA), LLM (UDW), LLD (UKZN). Associate Professor of Law, University of KwaZulu Natal, Howard College, Durban, vawday@ukzn.ac.za
^IIFarhana Variawa. BSc, MBChB (UKZN), FC Rad (Diag) (SA). Specialist Radiologist, KZN Department of Health, farhanavariawa@yahoo.com

South Africa is renowned for having a progressive Constitution with strong protection of human rights, including protection for persons using the public health system. While significant recent discourse and jurisprudence have focused on the rights of patients, the situation and rights of providers of health care services have not been adequately ventilated. This paper attempts to foreground the position of the human resources personnel located at the centre of the roll-out of the government's ambitious programme of anti-retroviral (ARV) therapy.
The HIV/AIDS epidemic represents a major public health crisis in our country and, inasmuch as various critical policies and programmes have been devised in response, the key to a successful outcome lies in the hands of the health care professionals tasked with implementing such strategies. Often pilloried by the public, our health care workers (HCWs) face an almost Herculean task of turning the tide on the epidemic. Unless the rights of HCWs are recognised and their needs adequately addressed, the best laid plans of government will be at risk.
This contribution attempts to identify and analyse the critical challenges confronting HCWs at the coalface of the HIV/AIDS treatment programme, in particular the extent to which their own rights are under threat, and offers recommendations to remedy the situation in order to ensure the successful realisation of the ARV rollout.

Keywords: Health care, anti-retroviral therapy, HIV/AIDS

1 Introduction

South Africa is renowned for having a progressive Constitution with strong protection of human rights, including protection for persons using the public health system.¹While significant recent discourse and jurisprudence²have focused on the rights of patients, the situation and rights of providers of health care services have not been adequately ventilated. This paper attempts to foreground the position of the human resources personnel located at the centre of the roll-out of the government's ambitious programme of anti-retroviral (ARV) therapy.

The HIV/AIDS epidemic represents a major public health crisis in our country and, inasmuch as various critical policies and programmes have been devised in response, the key to a successful outcome lies in the hands of the health care professionals tasked with implementing such strategies. Often pilloried by the public,³our health care workers (HCWs) face an almost Herculean task of turning the tide on the epidemic. Unless the rights of HCWs are recognised and their needs adequately addressed, the best laid plans of government will be at risk.

At present South Africa has the largest antiretroviral therapy programme in the world⁷yet, at the end of 2009, according to the recent World Health Organisation (WHO) guidelines, only about 37% of South African HIV-infected people were receiving antiretroviral treatment.⁸This can largely be attributed to the shortage of adequately trained health care personnel,⁹the inadequate supply or stockouts of antiretroviral drugs,¹⁰and lack of access to treatment entry points.¹¹

The latest National Strategic Plan on HIV, STIs and TB 2012-2016 (NSP 2012-2016)¹²identifies as one of its key Strategic Objectives the aim to 'Sustain Health and Wellness'.¹³This objective must doubtless rest on the strengthening of the national health system. A pivotal component of an efficient system is the point of contact between the patient and the health care worker. 'Health workers' as defined by the WHO include people whose duties are centred on the enhancement of health.¹⁴They can be divided into two groups:

• Those who provide health services, namely, doctors, nurses, pharmacists, therapists and other providers; and

• Management and support personnel¹⁵

For the purposes of this paper, the sense of the term 'health care workers' will be confined to those who provide health services.

The HCWs involved in the government's ARV treatment programme face many challenges in the course of their duties. This invariably results in their becoming frustrated, disillusioned and demotivated, states of mind which impact negatively on their delivery of an efficient service.

This paper aims to highlight some of the more significant challenges facing HCWs employed in the government's ARV rollout programme. It is by no means a comprehensive review of all of the obstacles encountered at the various rollout facilities, but rather a discussion of the more pertinent issues that impact on patient management.

By far the most significant challenge is that of human resources: the adequacy of staff at the health care facilities, both in terms of their number and the appropriate training of personnel. However, this is merely the tip of the proverbial iceberg. In addition to the problem of human resources, this paper explores the following critical issues:

• the risk of infection from tuberculosis (including drug-resistant strains) and HIV, for example;

• environmental challenges, for example, ventilation, the shortage of consumables, and inadequate access to information systems;

• treatment challenges such as the availability of antiretroviral medication and medication to treat related conditions;

• ]]> the specific context of treating children with HIV;

• the emotional impact of their work on HCWs, and the adequacy of support programmes for them.

It is contended that the identification of these challenges and obstacles and the institution of appropriate remedial measures will allow for a better-equipped, more efficient workforce and hence more effective treatment of people living with HIV/AIDS.

2 Challenges

2.1 Human resources

The Health Systems Trust, a non-governmental organisation which has been monitoring the AIDS treatment programme in South Africa since 2003, acknowledges that the single most significant obstacle to attaining public health goals is the lack of adequate human resources.¹⁸It concludes that the strategies outlined in the Department of Health's Strategic Plan, 2004¹⁹have not been effective in addressing the issue.

The subsequent HIV and AIDS and STI National Strategic Plan 2007-2011 (NSP 2007-2011) acknowledged that there was an imbalance between the public and private health sectors in respect of the availability and training of health care personnel, with the informal and rural areas being most disadvantaged.²⁰The policy cited the introduction of a rural and scarce skills allowance and the "improvement of conditions of work in the public sector" as remedial measures taken to improve the human resource shortage.²¹However, the policy did not explain what improvements were to be implemented in the work environment or to what extent these measures have been successful. The current significant lack of adequate human resources is a clear indication that these mechanisms have been unsuccessful in achieving the desired outcome.²²

Another crucial factor contributing to the staff shortage is the migration of skilled HCWs to developed countries.²⁵In order to combat this 'brain-drain' phenomenon, South Africa has signed 'memoranda of understanding' with certain countries such as the United Kingdom.²⁶Although these agreements are designed to create obstacles to the migration of HCWs (for example, requiring the writing of various entrance examinations in order to practise, and having to work in a supervised environment for a period), they often exacerbate the frustrations and cause the HCW to become more determined to leave the South African health sector.

2.2 The risk of infection

HCWs in HIV/AIDS treatment facilities are at increased risk of contracting communicable disease, either by direct contact (for example gastroenteritis and scabies) or by droplet spread (for example tuberculosis, pneumonia and meningitis). By virtue of the nature of their patient base, they are also at risk of contracting blood-borne infections such as Hepatitis B or HIV via accidental exposure to blood or other body fluids such as cerebrospinal fluid.

Several studies have recognised that the health care workforce in South Africa is adversely affected by HIV and TB.²⁷In countries with a high HIV/AIDS burden, HIV and TB (including drug-resistant strains) together account for an extremely high proportion of the morbidity and mortality experienced by health care workers.²⁸This results in an increase in the frequency of disability and of sick leave taken by HCWs, further burdening the remaining personnel.

The WHO and International Labour Organisation (ILO) have noted that, 'although health workers are at the frontline of national HIV programmes, they often do not have adequate access to HIV services themselves'.²⁹

The WHO advocates primary, secondary and tertiary prevention programmes to curb the risk of and/or effectively treat occupational exposure to HIV and TB.³⁰Primary prevention includes measures aimed at preventing exposure to pathogens (for example respiratory and eye protection, immunisation against Hepatitis, and safe needle technology) and evidence of its efficacy has been well documented.³¹Primary prevention measures are closely related to environmental factors and are only as effective as the working conditions permit, as will be explained in the following section.

In contrast to primary prevention measures, documentation on the efficacy of secondary prevention (the prevention of disease following exposure, for example post-exposure prophylaxis) is limited.³²Tertiary prevention encompasses the treatment and rehabilitation of the HCW once disease has manifested.³³These measures are aimed primarily at allowing HCWs to return to work as soon as possible. As such, it has been suggested that national policies are necessary in order to prioritise the health workers' access to prevention, treatment and care services with respect to occupation-related diseases.³⁴

In November 2008 South Africa developed the Employee Health and Wellness Strategic Framework for the Public Service (Employee H&W Framework).³⁵The initiatives and interventions in the framework embrace four broad objectives: prevention in order to reduce the incidence of HIV; the provision of treatment, care and support to infected employees; the protection of human rights and access to justice; and a research agenda for the public service and the world of work in South Africa.³⁶

Although the document outlines the framework for the integration of health, well-being, and safety in order to build and maintain a healthy workforce,³⁷it does not provide details on the specific plan of action or practical steps to be implemented in order to achieve this. However, since the launch of the framework, the policy instituted for HIV/AIDS and tuberculosis is reported to be 'progressing well'.³⁸

It is a reasonable assumption that a safe and well-equipped work environment is conducive to increased productivity, a healthier workforce and improved patient management. For the purposes of this paper, the 'work environment' will be dealt with in terms of the 'physical' environment or the actual structure of the workplace (such as space and ventilation), and the 'functional' environment which includes the tools required for efficient service delivery (personal protective equipment and medical consumables).

The physical environment or infrastructure with regard to the health care facilities refers to the state of maintenance of the buildings; the availability of basic services (such as water and electricity); the availability of and access to the necessary technology (for example communication systems and laboratory data information systems); and the availability of functional medical and non-medical equipment.³⁹Infrastructure such as viable surrounding roads and a transport system is also important in facilitating patients' access to the health care facility.⁴⁰A fully functional, well-equipped and adequately staffed health care facility is of little use if it is inaccessible to those in need of health care.

Several studies have revealed that poor infrastructure leads to both negative patient perceptions of the quality of care they are likely to receive at the facility and dissatisfaction amongst HCWs with regard to their working conditions.⁴¹

A major concern with regard to the physical environment is the lack of space in many ARV clinics.⁴²Often, consulting rooms are shared by a variety of disciplines of HCWs consulting with different patients.⁴³This is a serious issue because, in addition to the health risks associated with limited space, it violates the patient's constitutional right to privacy.⁴⁴

A further problem with the lack of space is the overcrowding of waiting rooms, which can result in patients with communicable diseases infecting other immune-compromised patients.⁴⁵Related to this is the lack of adequate ventilation and/or air-conditioning and ultraviolet light in many of the ARV facilities, which further contributes to the spread of air-borne pathogens.⁴⁶

HCWs in HIV/AIDS treatment facilities, like most other workers, spend a minimum of 40 hours per week (excluding overtime duties) in the work environment. It is during this time that they are at increased risk of contracting communicable diseases. Hence it is vital that the work environment should be suitably adapted in order to provide adequate primary prevention measures. The literature, however, reveals few comprehensive studies aimed at determining the health effects of poor infrastructure, for example, the lack of proper ventilation, electricity (for refrigeration and sterilisation) or an adequate water supply.⁴⁷

The Occupational Health and Safety Act entitles all workers, including HCWs, to a safe working environment without risk to their health.⁴⁸The Act also charges employers with the provision of the necessary health and safety measures for their employees.⁴⁹In the case of public HCWs, the government is responsible for the provision of adequate measures to protect them against health hazards, particularly biological hazards.

For HCWs employed in the ARV clinics there is a risk of infection by blood-borne pathogens such as Hepatitis B and, to a lesser extent, HIV.⁵⁰This risk is increased by the inadequate supply and incorrect use of personal protective equipment (PPE), also referred to as 'universal precautions,' and negligent 'sharps' and waste disposal methods.⁵¹

Research conducted by a group of South African Municipal Workers Union (SAMWU) members at 38 municipal clinics over an 18-month period revealed minimal legal compliance with respect to health and safety requirements.⁵²The study also revealed that many clinics 'did not even have such basic supplies as soap'.⁵³

The most significant challenge with regard to treatment is that of the limited and often inadequate supply of antiretroviral drugs at several ARV facilities.⁵⁴This is also referred to as drug 'stockouts' and has a detrimental effect on the ARV rollout programme.

In November 2008 ARV shortages in the Free State led to an estimated 30 HIV patients dying daily,as reported by the Southern African HIV Clinicians Society.⁵⁵At that time the Province's Department of Health placed a moratorium on the enrolment of new patients in the ARV programme.⁵⁶In June 2009 the Kwa-Zulu Natal MEC for health, Dr Sibongiseni Dhlomo, denied that there was a shortage of ARV drugs at certain health facilities in the province.⁵⁷

The 2010 UN General Assembly Special Session (UNGASS) Country progress report confirmed the drug shortages during the period January 2008 to December 2009, and the four-month provincial moratorium barring new patients from obtaining life-saving ARV medication.⁵⁸The report estimated that over 3000 lives were lost because of this moratorium, and that approximately 15 000 people were on a waiting list for ARV treatment.⁵⁹Another serious consequence of ARV stockouts is that of drug resistance, which results in the need for more expensive second-line medication.⁶⁰

In the course of treatment of HIV/AIDS and its complications, it is sometimes necessary to transfer patients to a regional or provincial hospital for specialised (step-up) care, or to ARV clinics for continuation of treatment in uncomplicated cases (step-down). In either case, the availability of ARV medication at the referral centre is not guaranteed or otherwise ascertained. For example, the Inkosi Albert Luthuli Hospital in KZN, which is the referral centre for KZN and some Eastern Cape hospitals, does not stock ARV medication for their in-patients.⁶¹

The second treatment-related challenge faced by HCWs is that of non-compliance, due either to the sometimes severe side-effects or to the lack of patient motivation. This is the primary cause of drug resistance.⁶²Many ARV regimens are complicated and patients have to take multiple tablets at specific time intervals. There are also many adverse side-effects and drug interactions associated with ARV medication.⁶³These factors contribute to non-compliance and hence treatment failure, especially if the patient has not been adequately counselled regarding the importance of the taking of the drugs as prescribed.

Non-compliance also includes patients' reluctance to practise safe sex. This can result in unplanned pregnancies and co-infection with a more virulent strain of HIV.⁶⁴

2.5 Treating children with HIV/AIDS

The treatment of children with HIV/AIDS poses additional challenges. The physiology of a paediatric patient is not simply that of a diminutive version of an adult. HCWs need to be specifically trained in the skill of communication with children, using language that the child can identify with. A thorough knowledge of the spectrum of opportunistic infections that children are vulnerable to is essential in their management.

At present, most ARV drug formulations are available as tablets or capsules. These formulations are not suitable for young children. The currently available paediatric formulations, including syrups, are not conducive to use in rural areas due to the lack of proper storage facilities such as refrigeration.⁶⁵Until more appropriate formulations are available, the contents of capsules are dissolved, and the required dose titrated and administered.⁶⁶

Another important consideration in dealing with adolescent patients is the issue of sexuality and the appropriate use of contraception, with an emphasis on safe sexual practices.⁶⁹

Dealing with paediatric HIV patients is undoubtedly physically demanding. However, the emotional demand on HCWs of attending to sick children is equally significant.⁷⁰

2.6 The emotional and psychological impact on HCWs

Stress, burnout and emotional exhaustion are common amongst HCWs in the HIV rollout programme. This occurs when they are unable to adequately deal with the day-to-day stressors facing them.⁷¹Information and research with respect to the emotional experiences and burdens of HCWs providing HIV treatment is inadequate.⁷²However, studies reveal that despair, depression, helplessness and aggression are common amongst HCWs.⁷³

A study by Wenche et al cited the following documented factors as reasons for the high stress levels amongst the HCWs: lack of resources; lack of support and training; high patient volumes; the unpredictable workload; the symptoms and inevitable death of patients with HIV/AIDS; over-involvement with HIV positive patients; and secrecy and the fear of disclosure among HIV-positive people.⁷⁴

According to Maslach, burnout is 'characterized by emotional exhaustion, depersonalisation and a sense of reduced personal accomplishment, accompanied by a decrease in motivation' and occurs as a result of chronic occupational stress in 'normal' individuals.⁷⁵Given the current conditions of employment at the government's ARV rollout facilities, it is not unusual for employees to manifest these psychological symptoms.

Furthermore, there is an added burden of having in some instances to forcibly restrain and incarcerate patients. A case in point is the isolation for example of patients suffering from the highly infectious extensively drug-resistant tuberculosis (XDR-TB), which was determined by a court to be legal and justifiable.⁷⁶HCWs in such instances have to contend with complicity in the potential violation of the human rights of their patients, as well as the emotional trauma of being party to the use of extreme and often inhumane measures in dealing with their patients.

Although these emotional challenges are recognised by the HCWs themselves, as well as the supervisors of the health facilities, it appears that many HCWs do not have access to facilities to assist them in dealing with these issues.

This section outlines some remedial measures advocated in order to alleviate the problems faced by HCWs. The efficacy of these measures will also be assessed as they apply to the South African context.

It should be noted that HCWs are also the bearers of fundamental rights protected by the Constitution, as well as the National Health Act, which protects them against unfair discrimination on account of their health status, and special measures to minimise injury and disease transmission.⁷⁷In addition, there is a plethora of legislation related to their employment and occupational injuries, as well as legislation which regulates their professional conduct.⁷⁸

3.1 Human resources

The NSP 2007-2011 advocated 'task shifting' in order to alleviate the burden on the health care workers and thus improve the level of care they provided.⁷⁹Task shifting entails the training of lesser-qualified HCWs to perform tasks which they were previously not qualified to do, or tasks that were beyond the scope of their practice, such as allowing trained nurses to initiate antiretroviral therapy.⁸⁰The WHO defines task shifting as 'the rational redistribution of tasks among health workforce teams'.⁸¹

The WHO acknowledges that shortages of HCWs are particularly acute in countries that face a high HIV burden.⁸²Although the recommendations and guidelines provided by the WHO are meant to alleviate the staffing crisis to some degree, they recognise that task shifting alone will not solve the problem. Hence this process needs to be implemented along with other remedial measures in order to increase the total health care workforce.⁸³

Task shifting is not a new strategy. It has been implemented in Zambia since 2004 with promising results.⁸⁴Other countries that have implemented task shifting in varying degrees have formed part of the observational studies conducted by the WHO in order to formulate the recommendations and guidelines on task shifting.⁸⁵

South Africa has implemented task shifting since 2010.⁸⁶To date, no large scale objective study has been undertaken with regard to the success, efficacy and/or shortcomings of this approach.⁸⁷It is submitted that task shifting will be a viable option only if the lower-qualified personnel are adequately trained and if the quality of patient care is not compromised. If these standards are not monitored and maintained, then the risk of complications from incorrectly administered antiretroviral treatment will be detrimental to the process in the long term. It is therefore vital that task shifting be implemented along with other measures to increase and maintain the workforce, such as increasing the number of students training for employment in the health care sector and improving the current working conditions to an acceptable level. In particular Lund,⁸⁸for example, cautions against the 'gendered implications' of task shifting as a greater burden may be placed on women (the majority of nursing staff) in both institutional and home-based settings.

Many health care workers migrate to developed countries in pursuit of better working conditions and remuneration. In order to curb this, the South African government entered into agreements with certain developed countries.⁸⁹As was stated earlier, these restrictions appear to have achieved the opposite effect.⁹⁰It is submitted that a secondary disadvantage of these restrictions is that HCWs who supplement their knowledge or acquire new skills in the developed countries are unlikely to return to South Africa and promote training and development in this country.

3.2 Infection

It is submitted that, given the high prevalence of blood-borne diseases (Hepatitis B and HIV) and air-borne pathogens (Tuberculosis, including multidrug-resistant strains) in South Africa, all HCWs should exercise both standard and additional precautions at all times. It is further submitted that exercising these precautionary measures is not always feasible, especially in busy health care facilities, or if there is an inadequate availability of personal protective equipment (PPE).

Blood carries the highest concentration of HIV or Hepatitis in infected patients, and the most common route of accidental exposure to these pathogens amongst HCWs is via needlestick injury.⁹⁵HIV seroconversion following a needlestick or other 'sharps' injury from an infected patient is less than 0.5%, but this risk varies depending on the patient's viral load, the depth of the penetrating injury and the use of protective equipment.⁹⁶Primary prevention measures should therefore be focused mainly on the prevention of needlestick injuries.

Studies have revealed that the use of protective equipment, the ongoing education of health workers, avoiding the recapping of needles and the use of sharps disposal containers reduce the risk of needlestick injuries by 80%,⁹⁷whilst sleep deprivation and long working hours increase the risk by up to threefold.⁹⁸A 2005 study of ARV clinics by the SA Municipal Workers Union revealed that 83% of the clinics surveyed had post-accidental HIV-exposure protocols in place, but preventative measures were 'haphazard and inconsistent'.⁹⁹The study also found that HIV/AIDS policies were centralised in the municipalities and are not designed for, nor do they cater for the specific needs of the different facilities.¹⁰⁰

The Employee H&W Framework provides for 'policies, systems, programmes, compliance measures, monitoring and evaluation of occupational health interventions on prevention, treatment, care and compensation of occupational health diseases'.¹⁰¹Although this framework is an elaborate overview, the document provides no clear guidelines on how its goals will be achieved or how progress will be monitored. Thus there is no measure of the efficacy of this framework at the service-delivery level. The NSP Midterm Review 2010 cites the lack of adequate data collection, collation and dissemination as possible obstacles to policy evaluation.¹⁰²It is submitted that an effective monitoring and evaluation system, preferably employee-driven, will assist in highlighting the health concerns faced by employees, and in the formulation of policies to address these concerns.

3.3 Work environment

The current physical environment or infrastructure of health care facilities has been found to be in a poor condition as well as inadequate in addressing the needs of the patient population served.¹⁰³The 2007 study by Lutge and Mbatha recommended the rehabilitation and maintenance of existing infrastructure to ensure safety and planning for infrastructure development, in order to accommodate an increased patient population.¹⁰⁴It is submitted that these recommendations should be expanded to include diagnostic and monitoring equipment essential for patient management.

Despite current budget constraints, the provision of adequate space and ventilation in order to protect patients and HCWs from air-borne infection cannot be compromised. A related and equally important requirement is the provision of private consulting rooms, which need to be designed to protect patients' dignity and privacy, especially during clinical examination.

Although it is common knowledge that drinkable water and an uninterrupted electricity supply are essential for the provision of safe health care many hospitals, especially those in the Free State and Eastern Cape, are forced to operate without running water.¹⁰⁵

The SAMWU 2004 study revealed that, in the health facilities evaluated, 'no proactive or preventive procedures are in place for identifying hazards, evaluating risks, preventing workplace injury and illness, and maintaining a safe workplace'.¹⁰⁶It was also revealed that the supply and use of PPE was inadequate.¹⁰⁷The inconsistent use of PPE may be due partly to the lack of education and motivation and partly to the overwhelming workload. These factors increase the health and safety risks faced by HCWs on a daily basis.

Ensuring an adequate supply of ARV medication and preventing interruptions in patient treatment require a guaranteed supply of drugs from the manufacturer, reliable transportation, and safe and adequate storage facilities. Accurate assessment of the necessary quantity of drugs is needed, as over-purchasing of ARVs can be costly and may lead to the wastage of drugs with limited shelf-life, while under-purchasing can lead to stockouts.¹⁰⁸

The South African government has embarked on certain programmes and instituted measures in order to prevent a shortage of life-saving medication. Following the stockouts, an Integrated Support Task Team was set up to review the procurement processes of the provincial departments of health.¹⁰⁹The task team attributed the stockouts to poor budgeting and overspending with a lack of cohesion between policy plans and budget.¹¹⁰

In December 2010 the Minister of Health, Aaron Motsoaledi, announced that the new ARV tender process would result in a 53.1% reduction in the cost of ARV drugs.¹¹¹This translates into a R4.7 billion saving.¹¹²

The NSP 2012-2016 envisages initiating 'at least 80% of eligible patients on antiretroviral treatment (ART), with 70% alive and on treatment five years after initiation'¹¹³for the period of the plan.It is submitted that in order to realise this goal, a cheaper, equally effective and uninterrupted ARV drug supply is required.

For HIV treatment to be effective, patients must adhere to the prescribed treatment regimens. Inability to do so results in drug resistance and opportunistic infections which are detrimental to the patient as well as being costly.¹¹⁴

Although the lack of patient compliance is frustrating for HCWs, who have to deal with additional disease complications, the patients' reasons for attrition and non-compliance warrant investigation.

Often all that is required for improved patient compliance is ongoing motivation, education and support.¹¹⁵A study by Miller et al cited the following resolvable reasons for patient attrition: logistical issues such as lost paperwork; limited clinic operating hours; inability to obtain an adequate supply of medication, for example, during travel; and personal reasons (for example, the desire to take traditional medicine or the perception that taking ARVs did not improve health).¹¹⁶

The study also made the following recommendations: extend the clinic hours; simplify the referral processes and schedule appointments at the convenience of patients; improve the communication between treatment facilities to ensure the continuity of care; improve the tracking of patients who transfer between facilities; and, where possible, employ a loss-to-follow-up counsellor who can offer assistancewith small barriers to returning to care, such as paperwork, scheduling, and disclosure to families.¹¹⁷

It is submitted that although these recommendations are reasonable, their implementation is not practical in view of the current staff shortages taken together with the environmental constraints described above.

At present there are only a few research studies that describe the ARV services available to HIV-infected children.¹¹⁸

The most effective method of dealing with paediatric HIV infection is to prevent children from being infected in the first place. It is therefore imperative that government scale up the Prevention of Mother-to-Child Transmission (PMTCT) programme.¹¹⁹In addition to this, the early detection of HIV infection in infants, which may be carried out during immunisation visits, will result in the early institution of treatment and a reduction in infant mortality.¹²⁰

It is suggested that paediatric-specific training for all HCWs should be included during basic training and supplemented by regular in-service training and development programmes.

Supplementary health services, including sexuality education, prescribing of contraception, prevention of teenage pregnancies, and accessing of social grants should be provided at all paediatric ARV sites by trained personnel.¹²¹

3.6 Emotional and psychological well-being

Emotional exhaustion and fatigue are extremely common amongst HCWs as they work under great pressure, dealing with large patient volumes, and 'meeting death and misery on a daily basis' - all of this without adequate compensation, encouragement and training.¹²²At present there are no structured programmes in place to identify HCWs at risk for emotional burnout and to provide them with the required counselling and support.

Most ARV treatment centres now employ lay counsellors as part of their health care staff in order to alleviate the burden faced by professional HCWs.¹²³It is submitted that this 'task shifting', if not supplemented by other remedial measures, will not improve the staffing situation.

The dire need for emotional support amongst HCWs must be addressed, and appropriate and sustainable counselling mechanisms should be implemented.¹²⁴Dagied's study suggests that counselling and debriefing should 'mainly focus on the emotional challenges facing health care workers'.¹²⁵These include anger (usually resulting from stress), death, loss, grief, and depression. Counselling sessions should provide the HCWs with 'tools' to cope with such emotions. At the same time, HCWs should be recognised for their accomplishments, and professional growth should be encouraged.¹²⁶

HCWs play a vital role in the implementation of the country's health policy and the provision of health care services. They have the responsibility of ensuring that the government's health policies are translated into effective and efficient service delivery. However, their rights are often overlooked, and many HCWs are subject to poor working conditions, long hours and inadequate remuneration. As a result many HCWs have chosen to leave the public health sector. Some have moved to the private sector where conditions are better, and many have emigrated.

The single most important factor in achieving a successful ARV rollout programme is the retention and expansion of the present workforce. However, this cannot be addressed in isolation as there are various factors contributing to workforce attrition that need to be simultaneously addressed.

Although adequate remuneration for HCWs is important, non-financial incentives such as the improvement of working conditions and the provision of much needed support facilities are equally vital. Upgrading the infrastructure within and around health care facilities with the provision of safe water and adequate sanitation facilities, and the availability of the correct quantity and dosage of ARV drugs, will contribute to the creation of conducive working conditions and an effective ARV programme.

Ensuring the availability of effective PPE, reducing the number of hours spent on duty per shift, and ongoing education of the workforce with respect to infection control could dramatically decrease the incidence of adverse events in the workplace. Ongoing in-service training aimed at improving overall skills as well as specific training in dealing with paediatric cases will increase HCWs' confidence and result in more effective service delivery.

HCWs treating patients living with HIV/AIDS experience significant psychological and emotional stress. Mechanisms should be in place to ensure that these individuals have timeous access to counselling and support facilities.

HCWs are the backbone of the ARV rollout programme. Thus, their complaints and grievances need to be urgently addressed. To this end, efficient monitoring and evaluation of all ARV rollout facilities should be undertaken in order to identify the deficiencies and institute remedial measures. The involvement of HCWs in the decision-making process, as well as setting time limits for the completion of specific interventions, will contribute to a more transparent process and better outcomes.

The government has made a commitment to expand the ARV rollout programme. The success of this programme will depend greatly on the HCWs implementing it. Furthermore, a key objective of the proposed National Health Insurance¹²⁷is 'to strengthen the under-resourced and strained public sector so as to improve health systems performance.' It is imperative that due cognisance be paid to the rights of HCWs if we are to succeed in achieving these lofty objectives.

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Lund F "Hierarchies of care work in South Africa: nurses, social workers and home-based care workers" 2010 International Labour Review 495-509        [ Links ]

Lutge E and Mbatha T PHC Facility Infrastructure: A Situation Analysis of Data Available(Health Systems Trust Durban 2007)        [ Links ]

Marcus R "Surveillance of health care workers exposed to blood from patients infected with the human immunodeficiency virus" 1988 N Engl J Med1118-1123        [ Links ]

Maskew M et al "Lost to follow up - contributing factors and challenges in South African patients on antiretroviral therapy" 2007 SAMJ853-857        [ Links ]

Maslach C "Burnout: A Multidimensional Perspective" in Schaufeli WB, Maslach C and Marek T (eds) Professional Burnout: Recent Developments in Theory and Research(Taylor & Francis Washington, DC 1993)        [ Links ]

Médecins Sans Frontières "Time for task-shifting: 999 days to close the HIV-AIDS treatment gap" 2009 MSF        [ Links ]

Michaels D et al Exploring Current Practices in Pediatric ARV Rollout and Integration with Early Childhood Programs in South Africa: A Rapid Situational Analysis - Horizons Final Report(Population Council/Horizons Washington, DC 2006)        [ Links ]

Morris M et al "Use of task-shifting to rapidly scale-up HIV treatment services: Experiences from Lusaka, Zambia" 2009 BMC Health Serv Res5        [ Links ]

Nattrass N Mortal Combat: AIDS Denialismand the Struggle for Antiretrovirals in South Africa(UKZN Press Scottsville 2007)        [ Links ]

Ncayiyana DJ "Doctors and nurses with HIV and AIDS in Sub-Saharan Africa" 2004 BMJ584-585        [ Links ]

Noorbhai NY Adolescent Females, Coercive Practices and Sexual Choice in the Era of HIV/AIDS(MA thesis University of Witwatersrand 2006)        [ Links ]

Orner P "Psychosocial impacts on caregivers of people living with AIDS" 2006 AIDS Care 236-240        [ Links ]

Rosen S et al "Patient retention in antiretroviral therapy programs in sub-Saharan Africa: A systematic review" 2007 PLoS Medicine        [ Links ]

SAMWU Who Cares for Health Care Workers? A Participatory Research Investigation Into the State of Occupational Health and Safety in Municipal Health Clinics in South Africa(SAMWU Johannesburg 2004)        [ Links ]

Shisana O "High HIV/AIDS prevalence among health workers requires urgent action" 2007 SAMJ 108-109        [ Links ]

Ziady LE "Infection control: Protecting South African healthcare personnel from blood-borne infection in the twenty-first century workplace" 2010 Professional Nursing Today6-10        [ Links ]

Register of case law

Minister of Health v Treatment Action Campaign (Case No 2)2002 5 SA 721 (CC)

Soobramoney v Minister of Health, KwaZulu Natal 1998 1 SA 765 (CC)

Register of legislation

Constitution of the Republic of South Africa, 1996

Minister of Health of the Province of the Western Cape v Goliath2009 2 SA 248 (C)

National Health Act61 of 2003

Occupational Health and Safety Act85 of 1993

Register of government documents

GN R401 in GG 33188 of 14 May 2010

Register of internet sources

AFP 2005 'HR shortage handicaps ARV treatment' iafrica.com15 March 2005 http://www.iafrica.com/aidswise/news/424802.htm [date of use 9 March 2011]        [ Links ]

Anon 2005 Multiple 'Rapid Response' Submissions to Editorial by J Johnson 'Stopping Africa's medical brain drain' 2005 BMJ (2) 331 http://www.bmj.com/content/331/7507/2.extract/reply#bmj_el_111175 [date of use 8 December 2011]        [ Links ]

Anon 2010 ARV Tenders Mean More Can Now Access Treatment http://www.health-e.org.za/news/article.php?uid=20033049 [date of use 8 December 2011]        [ Links ]

Avert 2011 Universal Access to AIDS Treatment: Targets and Challenges http://www.avert.org/universal-access.htm [date of use 8 December 2011]        [ Links ]

Cullinan K 2006 Health Services in South Africa: A Basic Introduction http://www.health-e.org.za/uploaded/cb1f388f3b351708d915c12cfb4fc3cf.pdf [date of use 22 November 2011]        [ Links ]

Dagied W et al2007 Exploring Perceptions and Emotional Burdens of HIV/AIDS Health Care Workers (Unpublished paper presented at the HSRC Conference 2007 South Africa) http://www.hsrc.ac.za/research/output/ outputDocuments/5137_Dageid_Exploringperceptionsandemotionalburdens.pdf [date of use 9 March 2011]        [ Links ]

Department of Health 2004 Strategic Plan (2005/6-2007/8) http://www.doh.gov.za/docs/misc/stratplan/2006-2009/index.html [date of use 8 December 2011]        [ Links ]

Department of Health 2006 HIV & AIDS and STI National Strategic Plan 2007-2011 http://www.safaids.net/files/S.A%20National%20HIVAIDS_STI%20Strategic%20Plan%202007-2011.pdf [date of use 8 December 2011]        [ Links ]

Department of Health 2011National Strategic Plan on HIV, STIs and TB 2012-2016 http://www.anovahealth.co.za/images/uploads/hiv_nsp.pdf[date of use 7 December 2011]        [ Links ]

Health Systems Trust 2005Conference Report Implementing the Comprehensive Care and Treatment Programme for HIV and AIDS Patients in the Free State: Sharing Experiences http://www.hst.org.za/uploads/files/arvconf_rep.pdf [date of use 8 December 2011]        [ Links ]

Health Systems Trust 2005 'South Africa: Health and Safety of Municipal Workers Neglected' Pambazuka News 15 April 2005 http://www.hst.org.za/news/20040752 [date of use 8 December 2011]        [ Links ]

IBP Knowledge Gateway 2003 Memorandum of Understanding Between the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of the Republic of South Africa on the Reciprocal Educational Exchange of Healthcare Concepts and Personnel knowledge-gateway.org/file2.axd/./img/revistas/pelj/v15n2/united-kingdom---south-africa.doc [date of use 8 December 2011]        [ Links ]

IRIN 2004 South Africa: Chronology of HIV/AIDS Treatment Plan, August 2003 to April 2004 http://www.irinnews.org/printreport.aspx?reportid=36822[date of use 9 March 2011]        [ Links ]

IRIN 2009 South Africa: Lives Lost as State Coffers Run Dry http://www.aegis.org/news/irin/2009/IR090223.html [date of use 9 March 2011]        [ Links ]

Miller CM et al 2009 Reasons for Long-term Loss to Follow Up of Adult ART Patients in South Africa: A Prospective, Qualitative Study http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3060335/ [date of use 8 December 2011]        [ Links ]

Ndlovu N 2009 'Out of stock = out of life' Mail & Guardian Online5 March 2009 mg.co.za/article/2009-03-05-out-of-stock-life[date of use 8 December 2011]        [ Links ]

South African National AIDS Council 2010 National Strategic Plan 2007-2011: Mid-term Review http://www.healthlink.org.za/publications/873 [date of use 8 December 2011]        [ Links ]

SABC 2009 'MEC dismisses ARV shortage reports' SABC News 19 June 2009 http://www.health24.com/news/Health_care/1-918,51417.asp [date of use 8 December 2011]        [ Links ]

SAPA 2011 'Water Shortage at E Cape Hospital' News246 January 2011 http://www.news24.com/SouthAfrica/News/Water-shortage-at-E-Cape-hospital-20110105 [date of use 8 December 2011]        [ Links ]

Treatment Action Campaign 2008 Life-threatening Antiretroviral Treatment Shortage in the Free State: DoH Issues Orders, "Stop Putting New Clients on ARVs" http://www.tac.org.za/community/node/2431 [date of use 15 March 2011]        [ Links ]

UNAIDS 2011 World AIDS Day Report 2011issuu.com/unaids/docs/worldaidsday_report_2011 [date of use 8 December 2011]        [ Links ]

UNGASS 2010 Country Progress Report on the Declaration of Commitment on HIV/AIDS http://www.unaids.org/en/dataanalysis/monitoringcountryprogress/2010progressreportssubmittedbycountries/southafrica_2010_country_progress_report_en.pdf[date of use 8 December 2011]        [ Links ]

WHO 2003Practical Guidelines for Infection Control in Health Care Facilities http://www.doh.gov.za/docs/factsheets/guidelines/infection/part1.pdf [date of use 8 December 2011]        [ Links ]

WHO 2006 WHO Launches New Plan to Confront HIV-related Health Worker Shortages http://www.who.int/mediacentre/news/releases/2006/pr37/en/index.html [date of use 8 December 2011]        [ Links ]

WHO 2008 Task Shifting: Global Recommendations and Guidelines http://www.who.int/healthsystems/task_shifting/en/ [date of use 8 December 2011]        [ Links ]

WHO 2010 HIV/AIDS Programme Highlights 2008-09 http://www.who.int/hiv/pub/ highlights_key_facts/en/index.html [date of use 8 December 2011]        [ Links ]

WHO 2011 HIV/AIDS: Drug Resistance to Antiretroviral Drugs http://www.who.int/hiv/facts/WHD2011-HIVdr-fs-final.pdf [date of use 9 March 2011]        [ Links ]

WHO/AIDS/UNICEF 2010 Towards Universal Access: Scaling Up Priority HIV/AIDS Interventions in the Health Sector http://www.who.int/hiv/pub/2010progressreport/en/ [date of use 8 December 2011]        [ Links ]

WHO/ILO 2010 Joint WHO/ILO Policy Guidelines on Improving Health Worker Access to Prevention, Treatment and Care Services for HIV and TB whqlibdoc.who.int/publications/2010/9789241500692_eng.pdf [date of use 8 December 2011]        [ Links ]

List of abbreviations

1 Section 27 Constitution of the Republic of South Africa, 1996 guarantees a right of access to health care; the National Health Act 61 of 2003 contains extensive provisions on the rights of users and providers of the health system; and a range of other legislation such as the Occupational Health and Safety Act 85 of 1993 is applicable.
2 For example, the cases of Soobramoney v Minister of Health, KwaZulu Natal 1998 1 SA 765 (CC) and Minister of Health v Treatment Action Campaign (Case No 2) 2002 5 SA 721 (CC).
3 See for example Cullinan 2006 http://www.health-e.org.za. ]]> 4 Nattrass Mortal Combat..
5 Minister of Health v Treatment Action Campaign (Case No 2) 2002 5 SA 721 (CC).
6 IRIN 2004 http://www.irinnews.org.
7 UNGASS 2010 http://www.unaids.org.
8 WHO/AIDS/UNICEF 2010 http://www.who.int. More recent statistics indicate the South Africa's coverage is in the 40% to 59% bracket (UNAIDS 2011 issuu.com).
9 WHO 2010 http://www.who.int.
10 IRIN 2009 http://www.aegis.org.
11 Barbara Hogan, Minister of Health (2009) 4th SA AIDS Conference.
12 DOH 2011 http://www.anovahealth.co.za.
13 DOH 2011 http://www.anovahealth.co.za.15. ]]> 14 WHO/ILO 2010 whqlibdoc.who.int.
15 WHO/ILO 2010 whqlibdoc.who.int.
16 AFP 2005 http://www.iafrica.com; Michaels et al Exploring Current Practices 32-35.
17 Michaels et al Exploring Current Practices 33.
18 Jaskiewicz et al 2010 SA Health Review.
19 DOH 2004 http://www.doh.gov.za.
20 DOH 2006 http://www.safaids.net.
21 DOH 2006 http://www.safaids.net.
22 SA National AIDS Council 2010 http://www.healthlink.org.za.
23 SA National AIDS Council 2010 http://www.healthlink.org.za 30-31. ]]> 24 SA National AIDS Council 2010 http://www.healthlink.org.za 44.
25 DOH 2004 http://www.doh.gov.za 21.
26 IBP Knowledge Gateway 2003 knowledge-gateway.org.
27 Ncayiyana 2004 BMJ 584-585; Connelly 2007 SAMJ 115-120; Shisana 2007 SAMJ 108-109.
28 WHO/ILO 2010 whqlibdoc.who.int.
29 WHO 2006 http://www.who.int.
30 WHO/ILO 2010 whqlibdoc.who.int.
31 WHO/ILO 2010 whqlibdoc.who.int 33.
32 WHO/ILO 2010 whqlibdoc.who.int 33.
33 WHO/ILO 2010 whqlibdoc.who.int 33. ]]> 34 WHO/ILO 2010 whqlibdoc.who.int 13.
35 DPSA Employee Health and Wellness Strategic Framework.
36 DPSA Employee Health and Wellness Strategic Framework 24
37 DPSA Employee Health and Wellness Strategic Framework Annexure A.
38 DPSA Annual Report 11.
39 Lutge and Mbatha PHC Facility Infrastructure.
40 Lutge and Mbatha PHC Facility Infrastructure.
41 Lutge and Mbatha PHC Facility Infrastructure; King and McInerney 2006 Curationis 70-81.
42 Michaels et al Exploring Current Practices 36-37.
43 Michaels et al Exploring Current Practices 36-37. ]]> 44 Section 14(d) Constitution of the Republic of South Africa, 1996.
45 Information from one of the author's personal experience of working in a government ARV clinic in Durban.
46 Information from one of the author's personal experience of working in a government ARV clinic in Durban; Levin "Lecture"; Curtis 2008 J Hosp Infect 204-219.
47 Most of the relevant studies have been conducted by the South African Municipal Workers Union, as detailed below.
48 Section 8(1) Occupational Health and Safety Act 85 of 1993.
49 Section 8(2) Occupational Health and Safety Act 85 of 1993.
50 Marcus 1988 N Engl J Med 1118-1123.
51 SAMWU Who Cares for Health Care Workers? 43-44.
52 SAMWU Who Cares for Health Care Workers? 43-44.
53 SAMWU Who Cares for Health Care Workers? 43-44. ]]> 54 TAC 2008 http://www.tac.org.za.
55 Ndlovu 2009 mg.co.za.
56 Ndlovu 2009 mg.co.za.
57 SABC 2009 http://www.health24.com.
58 UNGASS 2010 http://www.unaids.org 100.
59 UNGASS 2010 http://www.unaids.org 100.
60 Cornell 2010 AIDS 2263-2270.
61 Personal communication with Prof L Hadley, Head of Paediatric Surgery at Inkosi Albert Luthuli Hospital on 16 March 2011.
62 WHO 2011 http://www.who.int.
63 Maskew et al 2007 SAMJ 853-854. ]]> 64 Noorbhai Adolescent Females 13.
65 Health Systems Trust 2005a http://www.hst.org.za.
66 Health Systems Trust 2005a http://www.hst.org.za 15.
67 Michaels et al Exploring Current Practices 33.
68 Michaels et al Exploring Current Practices 55.
69 Michaels et al Exploring Current Practices 42.
70 Michaels et al Exploring Current Practices 33.
71 Dagied et al 2007 http://www.hsrc.ac.za.
72 Held and Brann 2007 AIDS Care 212-214.
73 Orner 2006 AIDS Care 236-240. ]]> 74 Orner 2006 AIDS Care 236-240.
75 Maslach "Burnout".
76 Minister of Health of the Province of the Western Cape v Goliath 2009 2 SA 248 (C).
77 Section 20 National Health Act 61 of 2003.
78 For a general discussion of the rights and duties of health care workers, see Hassim et al Health and Democracy 316-347.
79 DOH 2006 http://www.safaids.net.116.
80 Médecins Sans Frontières 2009 MSF.
81 WHO 2008 http://www.who.int.
82 WHO 2008 http://www.who.int.
83 WHO 2008 http://www.who.int. ]]> 84 Morris et al 2009 BMC Health Serv Res 9.
85 WHO 2008 http://www.who.int Annexure A.
86 GG 33188 of 14 May 2010.
87 Internet search results reveal a small-scale assessment of rural clinics by the Treatment Action Campaign, which shows that many clinics have adopted task shifting to some degree. However, some of the nursing staff initiating antiretroviral treatment are not adequately trained.
88 Lund 2010 International Labour Review 505.
89 DOH 2006 http://www.safaids.net 21.
90 Anon 2005 http://www.bmj.com.
91 WHO 2003 http://www.doh.gov.za.
92 WHO 2003 http://www.doh.gov.za.
93 WHO 2003 http://www.doh.gov.za. ]]> 94 WHO 2003 http://www.doh.gov.za.
95 Centers for Disease Control 1988 Morbidity and Mortality Weekly Report 377-388.
96 Cardo 1997 N Engl J Med 1485-1490.
97 Ziady 2010 Professional Nursing Today 6-7.
98 Fisman et al 2007 Infect Control Hosp Epidemiol 10.
99 Health Systems Trust 2005b http://www.hst.org.za.
100 Health Systems Trust 2005b http://www.hst.org.za.
101 DPSA Employee Health and Wellness Strategic Framework 14.
102 SA National AIDS Council 2010 http://www.healthlink.org.za 47, 75.
103 Lutge and Mbatha PHC Facility Infrastructure 2. ]]> 104 Lutge and Mbatha PHC Facility Infrastructure 6.
105 SAPA 2011 http://www.news24.com.
106 SAMWU Who Cares for Health Care Workers?
107 SAMWU Who Cares for Health Care Workers?
108 Avert 2011 http://www.avert.org.
109 UNGASS 2010 http://www.unaids.org.
110 UNGASS 2010 http://www.unaids.org.
111 Anon 2010 http://www.health-e.org.za.
112 Anon 2010 http://www.health-e.org.za.
113 DOH 2011 http://www.anovahealth.co.za 12. ]]> 114 Rosen et al 2007 PLoS Medicine.
115 Avert 2011 http://www.avert.org.
116 Miller et al 2009 http://www.ncbi.nlm.nih.gov.
117 'Loss-to-follow-up' refers to patients who are initiated on ARV treatment but thereafter default on their treatment and fail to attend subsequent clinic visits. There are various reasons for loss-to-follow-up, including the lack of motivation, the lack of access to treatment, and the disability or death of the patient.
118 Michaels et al Exploring Current Practices 52.
119 Michaels et al Exploring Current Practices 53.
120 Michaels et al Exploring Current Practices 53.
121 Michaels et al Exploring Current Practices 56.
122 Dagied et al 2007 http://www.hsrc.ac.za.
123 Dagied et al 2007 http://www.hsrc.ac.za. ]]> 124 Dagied et al 2007 http://www.hsrc.ac.za 21.
125 Dagied et al 2007 http://www.hsrc.ac.za 21.
126 Orner 2006 AIDS Care 236-240.
127 GN 657 in GG 34523 of 12 August 2011