South African Journal of Industrial Engineering On-line version ISSN 1012-277X
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SMITH, R.A.; BESTER, A. and MOLL, M..Quantifying Quality Management System performance in order to improve business performance. S. Afr. J. Ind. Eng. [online]. 2014, vol.25, n.2, pp. 75-95. ISSN 1012-277X.