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South African Journal of Industrial Engineering
On-line version ISSN 2224-7890
Print version ISSN 1012-277X

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SMITH, R.A.; BESTER, A.  and  MOLL, M.. Quantifying Quality Management System performance in order to improve business performance. S. Afr. J. Ind. Eng. [online]. 2014, vol.25, n.2, pp.75-95. ISSN 2224-7890.



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