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South African Journal of Economic and Management Sciences
versión On-line ISSN 1015-8812

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BOSHOFF, Christo. The influence of 'buffering' variables on clients' willingness to engage in retribution behaviour after a service failure. S. Afr. j. econ. manag. sci. [online]. 2014, vol.17, n.3, pp. 297-309. ISSN 1015-8812.


 


 

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