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SA Journal of Industrial Psychology
On-line version ISSN 2071-0763
Print version ISSN 0258-5200

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JACOBS, Chris  and  ROODT, Gert. A human capital predictive model for agent performance in contact centres. SA j. ind. Psychol. [online]. 2011, vol.37, n.1, pp.01-19. ISSN 2071-0763.


 


 

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