SciELO - Scientific Electronic Library Online

 
vol.22 issue2Using game and statistical analysis to confirm Goldratt's logical analysis of poor delivery in a multi-project environmentWeb 2.0-support for change management during BPMS implementation using an open source approach author indexsubject indexarticles search
Home Pagealphabetic serial listing  

South African Journal of Industrial Engineering

On-line version ISSN 2224-7890
Print version ISSN 1012-277X

S. Afr. J. Ind. Eng. vol.22 n.2 Pretoria  2011

 

A meta-modelling service paradigm for cloud computing and its implementation

 

 

F. ChengI; S.L. YangI; Ram AkellaII; X.T. TangIII

ISchool of Management, Hefei University of Technology, Hefei, China chengfei@usa.com
IIJack Baskin School of Engineering, University of California, Santa Cruz, United States of America
IIISchool of Management, University of Science and Technology of China, Hefei, China

 

 


ABSTRACT

Service integrators seek opportunities to align the way they manage resources in the service supply chain. Many business organisations can operate new, more flexible business processes that harness the value of a service approach from the customer's perspective. As a relatively new concept, cloud computing and related technologies have rapidly gained momentum in the IT world. This article seeks to shed light on service supply chain issues associated with cloud computing by examining several interrelated questions: service supply chain architecture from a service perspective; the basic clouds of service supply chain; managerial insights into these clouds; and the commercial value of implementing cloud computing. In particular, to show how those services can be used, and involved in their utilisation processes, a hypothetical meta-modelling service of cloud computing is proposed. Moreover, the paper defines the managed cloud architecture for a service vendor or service integrator in the cloud computing infrastructure in the service supply chain: IT services, business services, business processes, which create atomic and composite software services that are used to perform business processes with business service choreographies.


OPSOMMING

Diensintegreeders is op soek na geleenthede om die bestuur van hulpbronne in die diensketting te belyn. Talle organisasies kan nuwe, meer buigsame besigheidprosesse, wat die waarde van 'n diensaanslag uit die kliënt se oogpunt inspan, gebruik. As 'n relatiewe nuwe konsep het wolkberekening en verwante tegnologie vinnig momentum gekry in die IT-wêreld. Die artikel poog om lig te werp op kwessies van die diensketting wat verband hou met wolkberekening deur verskeie verwante vrae te ondersoek: dienkettingargitektuur uit 'n diensoogpunt; die basiese wolk van die diensketting; bestuursinsigte oor sodanige wolke; en die kommersiële waarde van die implementering van wolkberekening. 'n Hipotetiese metamodelleringsdiens van wolkberekening word aanbeveel, veral om te toon hoe die dienste gebruik kan word. Die artikel definieer ook die bestuurde wolkargitektuur vir 'n diensverskaffer of -integreerder in die wolkberekeningsinfrastruktuur van die diensketting: IT-dienste, besigheidsdienste, besigheidsprosesse, wat atoom- en saamgestelde programmatuurdienste voortbring, wat gebruik word om besigheidsprosesse met besigheidsdiensontwerpe uit te voer.


 

 

“Full text available only in PDF format”

 

 

REFERENCES

[1] Ballantyne, D., & Varey, R.J. 2008. The service-dominant logic and the future of marketing, Journal of the Academy of Marketing Science, 36(1), pp 11-14        [ Links ]

[2] Bozarth, C. & McDermott, C. 1998. Configurations in manufacturing strategy: A review and directions for future research, Journal of Operations Management, 16(4), pp 427-439        [ Links ]

[3] Brady, M. & Fellenz, M.R. 2007. The service paradox: Supporting service supply chains with product-oriented ICT. Available at SSRN: http://ssrn.com/abstract=995127, pp 1-6        [ Links ]

[4] Brown, G.W., Demirkan, H., Goul, M. & Mitchell, M. 2006. Towards the service-oriented enterprise vision: Bridging industry and academics, American Conference on Information Systems, pp 4-6. Acapulco, Mexico.         [ Links ]

[5] Buyya, R., Yeo, C.S., Venugopal, S., Broberg, J. & Brandic, I. 2009. Cloud computing and emerging IT platforms: Vision, hype, and reality for delivering computing as the 5th utility, Future Generation Computer Systems, 25(6), pp 599-616        [ Links ]

[6] Castelli, G., Mamei, M. & Zambonelli, F. 2008. Engineering contextual knowledge for autonomic pervasive services, Information and Software Technology, 50(1-2), pp 36-50        [ Links ]

[7] Chen, J.V., Yen, D.C. & Chen, K. 2009. The acceptance and diffusion of the innovative smart phone use: A case study of a delivery service company in logistics, Information & Management, 46(4), pp 241-248        [ Links ]

[8] Chou, M.C., Ye, H., Yuan, X., Cheng, Y.N. & Chua, L. 2006. Analysis of a software-focused products and service supply chain, IEEE Transactions on Industrial Information, 2(4), pp 295-302        [ Links ]

[9] Chung, J. & Chao, K. 2007. A view on service-oriented architecture, Service Oriented Computing and Applications, 1(2), pp 93-95        [ Links ]

[10] Cohen, M.A., Cull, C., Lee, H.L. & Willen, D. 2000. Saturn's supply-chain innovation: High value in after-sales service, Sloan Management Review, 41(4), pp 93-101        [ Links ]

[11] Cyr, D., Hassanein, K., Head, M. & Ivanov, A. 2007. The role of social presence in establishing loyalty in e-Service environments, Interacting with Computers, 19(1), pp 43-56        [ Links ]

[12] Demirkan, H. 2002. Supply chain management of application service providers: Coordination strategies and queuing effects. Thesis, University of Florida, Gainesville.         [ Links ]

[13] Demirkan, H., Kauffman, R.J., Vayghan, J.A., Fill, H.G., Karagiannis, D. & Maglio, P.P. 2008. Service-oriented technology and management: Perspectives on research and practice for the coming decade, Electronic Commerce Research and Applications, 7(4), pp 356-376        [ Links ]

[14] Deshpande, V. 2000. Supply chain coordination with service differentiated customer classes. Thesis, University of Pennsylvania, Pennsylvania.         [ Links ]

[15] Fitzsimmons, F. 2009. Service management: Operations, strategy, information technology, European Journal of Control, 15(1), pp 45-48        [ Links ]

[16] Grönroos, C. 2000. Service management and marketing: A customer relationship management approach, Baffins Lane, Chichester, John Wiley & Sons, Ltd.         [ Links ]

[17] Hill, T. & Hill, A. 1995. Manufacturing strategy: Text and cases, 1st edition: Palgrave.         [ Links ]

[18] James, P. & Hopkinsons, L. 2009. Sustain ICT in further and higher education: Final report, A report for Joint Information Services Committee.         [ Links ]

[19] Johansson, P. & Olhager, J. 2006. Linking product-process matrices for manufacturing and industrial service operations, International Journal of Production Economics, 104(2), pp 615-624        [ Links ]

[20] Kauffman, R.J., & Sougstad, R. 2008. Value-at-risk in services-oriented systems and technology investments: A frame work for managing project portfolio uncertainties, International Journal of Services Sciences, 1(3-4), pp 225-246        [ Links ]

[21] Khajeh-Hosseini, A., Greenwood, D. & Sommerville, I. 2010. Cloud migration: A case study of migrating an enterprise IT system to IaaS. Imprint.         [ Links ]

[22] Klems, M., Nimis, J. & Tai, S. 2009. Do clouds compute? A framework for estimating the value of cloud computing, Springer.         [ Links ]

[23] Larson, P.D., Poist, R.F. & Halldórsson, Á. 2007. Perspectives on logistics vs. SCM: A survey of SCM professionals, Journal of Business, 28(1), pp 1-24        [ Links ]

[24] Leavitt, N. 2009. Is cloud computing really ready for prime time?, Computer, 42(1), pp 15-20        [ Links ]

[25] Lin, G., Fu, D. & Zhu, J. 2009. Cloud computing: IT as a service, IT professional, 11(2), pp 10-13        [ Links ]

[26] Lusch, R.F., Vargo, S.L. & Tanniru, M. 2010. Service, value networks and learning, Journal of The Academy of Marketing Science, 38(1Sp. Iss. SI), pp 19-31        [ Links ]

[27] Magoulas, G.D. & Chen, S. 2006. Human factors in personalised systems and services, Interacting with Computers, 18(3), pp 327-330        [ Links ]

[28] Peterson, M. & Ekici, A. 2007. Consumer attitude toward marketing and subjective quality of life in the context of a developing country, Journal of Macromarketing, 27(4), pp 350-359        [ Links ]

[29] Rosenthal, A., Mork, P., Li, M.H., Stanford, J., Koester, D. & Reynolds, P. 2009. Cloud computing: A new business paradigm for biomedical information sharing, Journal of Biomedical Informatics (in press).         [ Links ]

[30] Rust, R.T., & Espinoza, F. 2006. How technology advances influence business research and marketing strategy, Journal of Business Research, 59(10-11),pp 1072-1078        [ Links ]

[31] Silvestro, R., Fitzgerald, L., Johnston, R. & Voss, C. 1992. Towards a classification of service processes, International Journal of Service Industry Management, 3(3), pp 62-75        [ Links ]

[32] Smit, H. & Ankun, L. 1993. A real options and game theoretic approach to corporate investment strategy under competition, Financial Management, 22(3), pp 241-250        [ Links ]

[33] Spohrer, J., Anderson, L.C., Pass, N.J., Ager, T. & Gruhl, D. 2008. Service science, Journal of Grid Computing, 6(3), pp 313-324.         [ Links ]

[34] Sultan, N. 2009. Cloud computing for education: A new dawn? International Journal of Information Management, 30, pp 109-116        [ Links ]

[35] Van Dijk, G., Minocha, S. & Laing, A. 2007. Consumers, channels and communication: Online and offline communication in service consumption, Interacting with computers, 19(1), pp 7-19        [ Links ]

[36] Vaquero, L.M., Rodero-Merino, L., Caceres, J. & Lindner, M. 2008. A break in the clouds: Towards a cloud definition. ACM SIGCOMM Computer Communication Review, 39(1), pp 50-55        [ Links ]

[37] Voas, J. & Zhang, J. 2009. Cloud computing: New wine or just a new bottle? IT Professional, 11(2), pp. 15-17        [ Links ]

[38] Wolfsthal, Y., Elmroth, E., Ben-Yehuda, M. & Emmerich, W. 2009. The reservoir model and architecture for open federated cloud computing, Journal of Research and Development, 53(4), pp 1-17        [ Links ]

 

 

* Corresponding author

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License