Enterprise resource planning solution selection criteria in medium-sized South African companies

 

 

M. Malie^I; N. Duffy^I; A.C. J van Rensburg^II

^IWits Business School, University of Witwatersrand, South Africa
^IIDepartment of Industrial and Systems Engineering, University of Pretoria, South Africa antoniej@up.ac.za

 

 

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ABSTRACT

The purpose of this study is to identify the factors that medium-sized South African companies consider important in the acquisition of an Enterprise Resource Planning (ERP) solution. Through an extensive literature review, fourteen ERP selection criteria were identified. Using these fourteen criteria, a questionnaire was developed to test and rate these criteria on a 10-point scale. Results from the survey show that manufacturing and non-manufacturing companies rate reliability, compatibility, service, and support as the most important criteria when selecting an ERP solution.

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OPSOMMING

Die doel van hierdie studie is om die faktore te identifiseer wat deur medium-grootte Suid-Afrikaanse firmas gebruik kan word in die aankoop van hulpbronbeplanningstelsels. Deur 'n uitgebreide literatuurstudie is veertien kriteria geïdentifiseer wat gebruik kan word as 'n meganisme om die aankoop van die stelsel te evalueer. Uit hierdie kriteria is 'n vraelys ontwerp wat die kriteria toets en evalueer op 'n tien-punt skaal. Uit die ondersoekresultate is gevind dat vervaardiging- en nie-vervaardigingsondernemings betroubaarheid, versoenbaarheid, diens, en ondersteuning beskou as die belangrikste kriteria wat gebruik kan word in die keuse van 'n hulpbronbeplanningstelsel.

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1 The author was enrolled for the Masters in Business Administration at the Wits Business School, University of Witwatersrand