EMPIRICAL RESEARCH

 

The construction and evaluation of a generic work performance questionnaire for use with administrative and operational staff

 

 

Johann M Schepers

Department of Human Resource Management, University of Johannesburg, South Africa

Correspondence

 

 

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ABSTRACT

The principal objective of the study was the construction and evaluation of a work performance questionnaire for use with administrative and operational staff. Work performance is a multidimensional construct that indicates how well a worker performs in his/her work, the degree of initiative he/she takes, the ingenuity he/she shows in the finding of solutions for problems, and the manner in which he/she uses the human resources at his/her disposal. Two questionnaires were constructed - one for staff performing managerial functions (the full scale) and one for staff in non-managerial positions (the shortened scale). The sample consisted of 278 staff at a South African university. The full scale yielded a reliability of 0,983 and the shortened scale a reliability of 0,978. The implications of the findings are discussed.

Keywords: performance, halo error, citizenship, orientation, counterproductive

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Correspondence:
Johann M Schepers
E-mail: Annetjieb@uj.ac.za