Resumen

MOTAUNG, Letsela B.  y  MAKOMBE, Rodwell. Tutor experiences of online tutoring as a basis for the development of a focused tutor-training programme. IJTL [online]. 2021, vol.16, n.2, pp.101-117. ISSN 2519-5670.

Online tutorials (e-tutorials) have the potential to address challenges that higher education has grappled with for many years, and even more so in the context of the COVID-19 pandemic. In South Africa, increased access to higher education by members of previously disadvantaged groups has caused severe strain on existing infrastructure and posed new challenges for lecturers in the classroom. E-tutorials do not only address infrastructure challenges related to the shortage of physical learning space in universities but also create a platform where students can engage with learning content outside the classroom. This study seeks to investigate the experiences of tutors engaged in an online tutorial programme at a rural university campus in South Africa. We deploy a qualitative approach to make sense of the experiences of the tutors for purposes of developing a focused online tutorial training programme. Data were gathered from selected participants using structured questionnaires. The questionnaires were analysed using the five stages of Salmon's e-moderating framework. The limitations of the study include the limited population sample and the rural context in which the study was conducted. As a result, the findings of the study may not be generalisable to other, non-rural contexts. The findings indicate that tutors need specific training to effectively facilitate learning in an online environment.

Palabras clave : e-tutorials; tutors' experiences; online tutor training.

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