Resumo

DINBABO, Mulugeta F. et al. Evaluating System Efficiencies and Service Delivery of Immigrant Population in South Africa and United States. AHMR [online]. 2018, vol.4, n.3, pp.1386-1416. ISSN 2410-7972.

Recently, global issues on the migration and development discourse have re-emerged and the literature has been expanding rapidly. However, most of the research has not taken into account the connection between the migration-development nexus in the context of social service delivery. In general, discussions and systematic reflections on the international comparison between South Africa and United States is completely absent or rarely found in the academic debates. Both countries were selected as sites for this study given the high migrant populations. Using a quantitative research methodology this study assessed and evaluated the system efficiencies and service delivery of immigrant population in South Africa and United States of America. Structured questionnaires were administered to selected African immigrants in the two case study areas (Cape Town, South Africa and Columbia, Missouri). The surveys provided data for a range of indicators that helped in evaluating the system efficiencies and service delivery of immigrant population. The result of this empirical study clearly indicates that non-inclusiveness and anti-immigrant feelings continue to militate against the well-being, emancipation, human rights and resilience of immigrant populations. This research recommends that avenues for intervention and investigation of service deliveries to the immigrant population should be designed to address current irregularities that range from the role institutionalized discrimination play in systems to actual and perceived service disparities.

Palavras-chave : Development; evaluation; international; legislation; migration; rights; social service and welfare.

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