Resumen

MABE, Kagiso  y  BWALYA, Kelvin. Key performance areas and indicators perceived to be critical for Information Science roles in the Fourth Industrial Revolution. SAJLIS [online]. 2022, vol.88, n.1, pp.1-13. ISSN 2304-8263.  http://dx.doi.org/10.7553/88-1-2133.

The Fourth Industrial Revolution (4IR) has transformed the rules of competition, resulting in organisations needing new and improved business strategies. The execution of these strategies is critical to organisational success. One way of ensuring that employees execute strategies optimally is by developing key performance areas (KPAs) and key performance indicators (KPIs). This study focused on the field of Information and Knowledge Management (IKM) and its related departments or teams. Thus, the study aimed to determine KPAs and KPIs needed by IKM teams for success in the 4IR. To fulfil the aim of the study, the researchers used a Delphi study where experts participated in two rounds of data collection, using questionnaires on Google forms. The questionnaires collected both qualitative and quantitative data. The first round involved the identification of the KPAs and KPIs necessary for IKM teams, and the second was to get the experts to share their thoughts on each other's views regarding KPAs and KPIs necessary for success in the 4IR dispensation. The experts identified 54 KPAs and 33 KPIs in total. Individual organisations should undertake further research to determine whether they are useful in achieving optimum success. Furthermore, there is a need to decide whether they need to update the existing KPAs and KPIs or not.

Palabras clave : Fourth industrial revolution; key performance areas; key performance indicators; information and knowledge management; Delphi study.

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