SciELO - Scientific Electronic Library Online

vol.87 issue2Smartphone usage patterns in public universities in Malawi: student perspectives author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand



Related links

  • On index processCited by Google
  • On index processSimilars in Google


South African Journal of Libraries and Information Science

On-line version ISSN 2304-8263
Print version ISSN 0256-8861


LIZAZI-MBANGA, Belinda  and  MAPULANGA, Patrick. Factors that influence attitudes to and perceptions of public libraries in Namibia: user experiences and non-user attitudes. SAJLIS [online]. 2021, vol.87, n.2, pp.30-41. ISSN 2304-8263.

This study assessed user experiences of a public library in Namibia and non-user attitudes to it. A convenience sample of 586 was employed. Participants in the study were 207 (35.3%) registered library members and 379 (64.7%) non-users. Needs assessment questionnaires, suggestion box forms, interviews and observations were the tools used for the collection of data. The results indicated that the public library is well known to the local community and is mostly accessed by learners from local schools, teachers, and distance-learners from various tertiary educational institutions. Users from different occupations also accessed the library. The library was used for study purposes, research, access to computers and reprographic services. The results also revealed that, although services, resources and usage were found to be satisfactory, some users were not satisfied with the services because of inadequate space, irrelevant resources, attitudes of staff members, untidiness, location, poor internet connectivity, poor ventilation, and noise. The findings of this study can inform policymakers on how information access and services need to be improved.

Keywords : Namibia; public library; library users; library non-users; attitude; perception.

        · text in English     · English ( pdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License