Resumen

STEWART, J.M.  y  MALATJI, S.M.. Development of the MOSH Leading Practice Adoption System - a science-based system for managing behaviour change. J. S. Afr. Inst. Min. Metall. [online]. 2018, vol.118, n.3, pp.259-277. ISSN 2411-9717.  http://dx.doi.org/10.17159/2411-9717/2018/v118n3a9.

Poor occupational health and safety performance in the mining sector during the 1980s led to establishment of the Leon Commission of Inquiry and ultimately to the Mine Health and Safety Act of 1996. In striving to achieve the tripartite OHS milestones established in 2003, the major mining companies agreed to pilot a system focused on facilitating the identification and widespread adoption of leading practice. The system included the use of behavioural communication techniques to address resistance-to-change effects. Piloting of the system served, however, to initiate a lengthy process of learning and system development, as many of the fundamental concepts and techniques of behavioural communication were found to be inadequately understood. Achieving a practically useful understanding of these key concepts and processes took as long as three years, from 2008 to 2011. Evolution of this understanding is outlined in detail and key aspects of the resulting system and its processes are presented in summary form. The emergence of resistance at some mines to use of the MOSH adoption process is recognized and a constructive approach to addressing this issue is outlined. The substantial improvement in safety performance achieved by industry since 2003 is described and various contributing factors are identified, with the adoption system being one of these. In addition to facilitating the adoption of various leading practices, particularly in the area of falls of ground, an important contribution of the adoption system is considered to be the focus on OHS issues that it has engendered in a large number of key people across the industry. The need for a much greater focus on occupational health issues in future years is highlighted and the new OHS milestones agreed to in 2014 are presented. In conclusion, the value of adopting a holistic long-term systems approach to address multi-facetted challenges, such as behavioural change and occupational health and safety, is highlighted.

Palabras clave : occupational health and safety; leading practice; technology transfer; innovation; decision science; behaviour change; mental models; risk communication; leadership behaviour; resistance to change.

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