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South African Journal of Industrial Engineering

On-line version ISSN 2224-7890
Print version ISSN 1012-277X


TSHUMA, B.; STEYN, H.  and  VAN WAVEREN, C.C.. An exploratory case study to validate a method for investigating the role of PMOs in knowledge transfer. S. Afr. J. Ind. Eng. [online]. 2020, vol.31, n.2, pp.143-155. ISSN 2224-7890.

A conceptual model for the role of a project management office (PMO) in improving the usability of knowledge that is transferred between projects is proposed, and a method to investigate the role of PMOs in knowledge transfer is validated. The case of a PMO in a multinational engineering company was selected, and 24 codes within three themes were identified through qualitative data analysis of a semi-structured interview. Provisional support was found for three propositions related to three variables: the articulability of knowledge, the usability of knowledge, and the role of the PMO. The study fine-tuned a case study protocol for future investigation of the role of PMOs in improving the usability of knowledge that is transferred between projects.

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