Resumen

SCRIBANTE, N.P.; PRETORIUS, L.  y  BENADE, S.. The Design Of A Research Tool For Conducting Research In A Complex Socio-technical System. S. Afr. J. Ind. Eng. [online]. 2019, vol.30, n.4, pp.143-155. ISSN 2224-7890.  http://dx.doi.org/10.7166/30-4-2191.

This article presents research relating to the challenges of conducting research in a complex socio-technical system. The result of this research is that a conventional research approach is fundamentally reactive, and does not always produce the desired results when applied to such a complex socio-technical system. The literature suggests that approaching the research from a problem investigation and problem improvement point of view will provide better results. This article describes the design of a research tool using a design science research methodology that can be used for such investigations and improvement identification and evaluation activities.

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