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South African Journal of Industrial Engineering
versión On-line ISSN 2224-7890
versión impresa ISSN 1012-277X
Resumen
BUGWANDEEN, K. y UNGERER, M.. Exploring the design of performance dashboards in relation to achieving organisational strategic goals. S. Afr. J. Ind. Eng. [online]. 2019, vol.30, n.2, pp.161-175. ISSN 2224-7890. http://dx.doi.org/10.7166/30-2-2021.
Inadequate information sharing and ineffective monitoring are obstacles to strategy execution in an organisation. Performance dashboards are an information system tool used to translate the organisation's strategy into objectives, metrics, initiatives, and tasks for each group and individual in the organisation; however, many organisations have been unable to implement dashboards successfully. The primary objective of the research was to explore the design of performance dashboards in relation to achieving strategic goals. The literature revealed mandatory criteria for dashboard design. Dashboards are a business enablement tool, and their success rests on a structured development process with adequate stakeholder involvement.