SciELO - Scientific Electronic Library Online

 
vol.30 issue1Trends in a South African industrial engineering research journal: A textual information analysis perspectiveAn integrated performance management framework for a multi-business company author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Article

Indicators

Related links

  • On index processCited by Google
  • On index processSimilars in Google

Share


South African Journal of Industrial Engineering

On-line version ISSN 2224-7890
Print version ISSN 1012-277X

Abstract

AJAYI, O.  and  DE VRIES, M.. Diagnostic assessment of service delivery health in South Africa: a systematic literature review. S. Afr. J. Ind. Eng. [online]. 2019, vol.30, n.1, pp.24-36. ISSN 2224-7890.  http://dx.doi.org/10.7166/30-1-1945.

Access to cost-effective, high-quality and speedy public services is a legitimate requirement and expectation of all South Africans. However, despite massive increases in successive budgets and grants to the public sector, the economy continues to witness frequent unrest that is typically tagged as being about 'service delivery'. To deal effectively with this conundrum, an evidence-driven, goal-oriented diagnosis of the health of service delivery in South Africa is required. This is even more important as service delivery deficits and backlogs have continued to grow and widen since democratisation. It is therefore pertinent that a diagnostic tool with a sound and rigid theoretical foundation, and rigorously evaluated against key performance metrics, be developed as part of efforts to close service delivery gaps. This paper explores the necessary criteria for a diagnostic tool to contribute effectively in closing service delivery gaps in South Africa.

        · abstract in Afrikaans     · text in English     · English ( pdf )

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License