SciELO - Scientific Electronic Library Online

vol.29 issue4An assessment of the innovativeness of firms in Nigeria's petroleum sectorTitanium powders used in powder bed fusion: Their relevance to respiratory health author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand



Related links

  • On index processCited by Google
  • On index processSimilars in Google


South African Journal of Industrial Engineering

On-line version ISSN 2224-7890
Print version ISSN 1012-277X


NAIDOO, C.  and  RAMPHAL, R.R.. The factors that affect public participation for effective municipal service delivery: A case of ward committees. S. Afr. J. Ind. Eng. [online]. 2018, vol.29, n.4, pp.82-93. ISSN 2224-7890.

This study sought to determine the factors that affect public participation (PP) for effective municipal service delivery by interviewing ward committee members in the Ekurhuleni Metropolitan Municipality in South Africa. Data were collected using a semi-structured questionnaire, and factor analysis and structural equation modelling were done. Seven factors were grouped as (1) facilitation of service delivery (SD) factors (i.e., public participation; accountability and transparency; people centeredness; communication; gender representation; and healthy relationships) and (2) factors that impede service delivery (i.e., power struggles). Region, race, and knowledge of the Batho Pele principles determined the perception of SD. The facilitation factors of PP for effective SD should be encouraged, while power struggles must be minimised for effective SD in South Africa.

        · abstract in Afrikaans     · text in English     · English ( pdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License