Abstract

RAMACHANDRAN, G.M.  and  NEELAKRISHNAN, S.. An approach to improving customer on-time delivery against the original promise date. S. Afr. J. Ind. Eng. [online]. 2017, vol.28, n.4, pp.109-119. ISSN 2224-7890.  http://dx.doi.org/10.7166/28-4-1766.

One of the main challenges that a low-volume high-variety (LVHV) product manufacturing industry faces is to improve customer on-time delivery (OTD) against the original promised date (OPD) in a make-to-order (MTO) situation. A systematic root-cause analysis is carried out in the LVHV industry to find the true root cause and eliminate it. This paper proposes a methodology that incorporates the lean thinking methodology, a lean live tracking (LLT) tool, and cross-functional team (CFT) approaches to improve OTD. These are tested using real-time data from an industrial valve manufacturing LVHV firm, resulting in an average OTD improvement from 30 percent to 90 percent in about eight months.

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