South African Journal of Industrial Engineering
versão On-line ISSN 1012-277X
ZHOU, J. et al. A multi-dimensional method for evaluating a product's conceptual schemes. S. Afr. J. Ind. Eng. [online]. 2014, vol.25, n.3, pp. 184-198. ISSN 1012-277X.
The use of conceptual scheme evaluation is a key step in the development of new products. In this paper, a multi-dimensional evaluation method that involves subjective evaluation, eye-tracking, and product image evaluation is established. In this study, subjective evaluation is used to test customers' initial reactions to conceptual schemes, and eye-tracking is used to highlight the features of conceptual schemes that are most attractive to customers. With the help of Kansei engineering, the most attractive features of a particular product are described and clarified from the product image evaluation. This multidimensional method can be applied not only in screening conceptual schemes, but also in exploring the reasons and suggestions for product improvement. The method was assessed in this study through a case study evaluation of conceptual design schemes for a mobile phone.