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South African Journal of Industrial Engineering

versão On-line ISSN 1012-277X

Resumo

BALOYI, S.; VAN WAVEREN, C.C.  e  CHAN, K.-Y.. The role of supervisor support in predicting employee job satisfaction from their perception of the performance management system: A test of competing models in engineering environments. S. Afr. J. Ind. Eng. [online]. 2014, vol.25, n.1, pp. 85-95. ISSN 1012-277X.

Past studies of performance management systems (PMS) have focused more on designing the framework and less on the effect it has on employees. Moreover, employees in developing countries may not be knowledgeable or familiar with PMS. This paper proposes two competing statistical models to examine the roles that supervisor support (SS) has in engineering organisations. It was found that SS is a mediator, but not a moderator, in the relationship between PMS and employee job satisfaction. In other words, SS partially explains why employees have positive perceptions of their jobs based on their evaluation of the current PMS; SS thus enhances the PMS in engineering organisations.

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