South African Journal of Industrial Engineering
versión On-line ISSN 2224-7890
versión impresa ISSN 1012-277X
SHIROUYEHZAD, Hadi; HOSSEINZADEH LOTFI, F.; ARYANEZHAD, Mir. B. y DABESTANI, Reza. A data envelopment analysis approach for measuring the efficiency of employees: a case study. S. Afr. J. Ind. Eng. [online]. 2012, vol.23, n.1, pp.191-201. ISSN 2224-7890.
Human resource management has become ever more important to organisational success. Many organisations have therefore realised that human resource management and performance can provide competitive advantage. The purpose of this study is to introduce a practical model for assessing employees' efficiency. In this paper, a model related to the data envelopment analysis (DEA) approach is developed to calculate such efficiency. Physical working conditions, salary, responsibilities allocated, and the amount of work to be done are considered the main factors that may influence employees' efficiency. The Andersen-Petersen model and a brief statistical analysis are used to rank employees and to analyse their efficiency value, based on demographic characteristics. The study confirms that physical working conditions and organisational commitment are the main factors that affect employees' efficiency.