South African Journal of Industrial Engineering
versão On-line ISSN 2224-7890
versão impressa ISSN 1012-277X
NETHATHE, J.M.; VAN WAVEREN, C.C. e CHAN, K.-Y.. Extended critical success factor model for management of multiple projects: An empirical view from Transnet in South Africa. S. Afr. J. Ind. Eng. [online]. 2011, vol.22, n.2, pp.189-203. ISSN 2224-7890.
Transnet Freight Rail in South Africa has faced projects delays in its multi-project environment. This study takes South Africa as representative of developing countries, and develops the Critical Success Factors (CSFs) model for multiple projects success, with the goal of expanding the conventional model by adding the demographic characteristics of the business units involved in the multiple projects. The empirical results showing the greatest number of success factors are people-related, with the focus on team selection and team commitment. Two demographic characteristics are of importance when managing multiple projects: the size of the business unit, and the employees' project experience.