Resumo

DODOO, E.N.D.; VAN WAVEREN, C.C.  e  CHAN, K-Y.. An empirical study of factors and cognisant measures for project quality in the design phase: A case of building projects in the Department of Building and Engineering Services of Botswana. S. Afr. J. Ind. Eng. [online]. 2011, vol.22, n.1, pp.137-154. ISSN 2224-7890.

There were numerous complaints regarding the quality of building projects performed by the Department of Building and Engineering Services (DBES) in Botswana. This empirical study has two objectives: first, to evaluate participants in DBES projects by using 16 identified factors in the project design phase that may influence the quality of building projects; second, to explore the inter-relationships between the 16 factors in the project design phase and the five measures of which the design phase takes cognisance. The study applied a quantitative research methodology. A total of 115 survey questionnaires were distributed to collect data. A descriptive and a multivariate analysis was performed.

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