SciELO - Scientific Electronic Library Online

 
vol.21 número2Managing risk for success in a South African engineering and construction project environmentPareto optimal solutions for multi-objective generalized assignment problem índice de autoresíndice de materiabúsqueda de artículos
Home Pagelista alfabética de revistas  

Servicios Personalizados

Articulo

Indicadores

Links relacionados

  • En proceso de indezaciónCitado por Google
  • En proceso de indezaciónSimilares en Google

Compartir


South African Journal of Industrial Engineering

versión On-line ISSN 1012-277X

Resumen

VAN NIEKERK, A.J.  y  VISSER, J.K.. The role of relationship management in the successful outsourcing of maintenance. S. Afr. J. Ind. Eng. [online]. 2010, vol.21, n.2, pp. 79-90. ISSN 1012-277X.

Outsourcing some maintenance functions (or the entire maintenance of specific equipment) is one of the options available to maintenance managers in managing their department more effectively. Several factors should be considered in establishing an outsourced maintenance relationship with the potential for long-term success. This paper discusses the results of an investigation into the role of relationship management in the success of maintenance outsourcing by users of production facilities. The results of a survey in the process industry reveal a strong correlation between successful outsourced maintenance and proper on-going management of the outsourcing relationship, and indicate that shortcomings in the management of the relationship are a prime driver of failed maintenance outsourcing.

        · resumen en Africano     · texto en Inglés     · Inglés ( pdf )

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License