South African Journal of Economic and Management Sciences
On-line version ISSN 1015-8812
PIETERSE, H and ROTHMANN, S. Perceptions of the role and contribution of human resource practitioners in a global petrochemical company. S. Afr. j. econ. manag. sci. [online]. 2009, vol.12, n.3, pp. 370-384. ISSN 1015-8812.
The value-adding contribution of human resources departments in organisations has often been questioned. The objective of this study was to compare the perceptions of human resource practitioners in a global petrochemical company concerning expected and real contributions to business performance with those of their internal clients. The results showed that human resource practitioners and their line customers agree on the importance of the human resources roles that enable business performance, indicating that human resource practitioners have a good understanding of their job requirements. However, both human resource practitioners and their line customers perceive the performance of human resource practitioners to be average, which is lower than the expected level of performance as indicated by importance scales.