Resumen

MONYAKI, Lebohang; CHIPUNZA, Crispen  y  MASHAVIRA, Nhamo. A South African study on antecedents of intention to quit amongst employees in bed and breakfast establishments in the Free State province. SAJESBM [online]. 2022, vol.14, n.1, pp.1-14. ISSN 2071-3185.  http://dx.doi.org/10.4102/sajesbm.v14i1.462.

BACKGROUND: The continued growth in employment creation by small businesses in the hospitality sector necessitates research in organisational behaviour concepts such as turnover intentions that, for a long time, have been associated only with large organisations AIM: This study investigated the impact of selected individual and organisational factors on turnover intentions amongst employees in bed and breakfast (B) establishments in a district in the Free State province of South Africa. SETTING: There is limited research within the South African context on antecedents of intention to quit amongst employees in B establishments. METHODS: The study was purely quantitative. An ex post facto design was adopted. One hundred and forty four (144) employees were chosen using convenience sampling. Data were collected using a structured questionnaire and data analysis was done by way of structural equation modelling (SEM), RESULTS: Human resource practices, quality of work environment and organisational structure, all explained variance in intentions to quit. Human resource practices had a strong relationship with job satisfaction, and the quality of work environment was related to organisational commitment, while organisational structure explained employees' job stress. CONCLUSION: The effectiveness of B establishment owners' interventions to reduce intentions to quit amongst employees is dependent on the implementation of excellent human resource management (HRM) practices and creating a conducive work environment that promotes employees' long-term commitment to the business.

Palabras clave : bed and breakfast; hospitality industry; individual factors; intention to quit; organisational factors.

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