Abstract

HENNICKS, Eugeny; HEYNS, Marita M.  and  ROTHMANN, Sebastiaan. Social well-being, job satisfaction, organisational citizenship behaviour and intentions to leave in a utility organisation. SA j. ind. Psychol. [online]. 2022, vol.48, n.1, pp.1-11. ISSN 2071-0763.  http://dx.doi.org/10.4102/sajip.v48i0.1928.

ORIENTATION: Employee social well-being is likely to influence individual and organisational outcomes, especially in African countries where a high premium is often placed on one's personhood being rooted in one's relations with others RESEARCH PURPOSE: This study investigated the associations between social well-being, job satisfaction, organisational citizenship behaviour and intentions to leave in a South African utility organisation MOTIVATION FOR THE STUDY: Given the history of relationships amongst diverse people in South Africa, social well-being seems to be a critical component of the overall well-being of employees. However, few studies in South Africa have focused on social well-being in organisational contexts. RESEARCH APPROACH/DESIGN AND METHOD: A cross-sectional survey design was used, targeting permanent employees in a South African utility organisation. Consenting participants (N = 403) completed previously validated measures of social well-being, job satisfaction, organisational citizenship behaviour and intentions to leave. Structural equation modelling was performed to test hypotheses. MAIN FINDINGS: Social well-being was positively associated with job satisfaction and organisational citizenship behaviour and negatively associated with intentions to leave. Social well-being indirectly affected organisational citizenship behaviour and intention to leave through job (dis)satisfaction. PRACTICAL/MANAGERIAL IMPLICATIONS: Managers and human resources practitioners are alerted to practical ways of sustaining employees' social well-being such as by implementing tailor-made policies that support social aspects of well-being and by ensuring the alignment of well-being programmes with changing circumstances in the modern world of work. ORIGINALITY/VALUE-ADD: This study illuminated social well-being associations with selected outcomes in a developing African country workplace context.

Keywords : social well-being; job satisfaction; organisational citizenship behaviour; intentions to leave; utility organisation.

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