SciELO - Scientific Electronic Library Online

 
vol.35 número1The balance between work and home: the relationship between work and home demands and ill health of employed femalesOrganisationally relevant variables and Keyes's Mental Health Continuum Scale: an exploratory study índice de autoresíndice de assuntospesquisa de artigos
Home Pagelista alfabética de periódicos  

Serviços Personalizados

Artigo

Indicadores

Links relacionados

  • Em processo de indexaçãoCitado por Google
  • Em processo de indexaçãoSimilares em Google

Compartilhar


SA Journal of Industrial Psychology

versão On-line ISSN 0258-5200

Resumo

PARUMASUR, Sanjana B.  e  GOVENDER, Patsy. Managerial competencies as critical ingredients for a total quality management initiative: perceptions of managers in a KwaZulu-Natal public sector division. SA j. ind. Psychol. [online]. 2009, vol.35, n.1, pp. 153-164. ISSN 0258-5200.

Total quality management (TQM) plays a pivotal role in organisational effectiveness. When successfully implemented, TQM tightly aligned with the organisation's overall business strategy maximises customer satisfaction and changes mindsets towards continuous quality improvement. One mechanism to accomplish TQM is by attaining managerial effectiveness. Therefore, this study assesses the extent to which the management in a KwaZulu-Natal public sector division displays the roles and competencies outlined in the Competing Values Framework (Quinn, Faerman, Thompson & McGrath, 2003). The study is based on a stratified random sample of 202 managers. Data were collected using a self-developed questionnaire measuring the dimensions of TQM and the roles/ competencies needed to create master managers that are crucial to enhancing TQM.

Palavras-chave : continuous quality improvement; Competing Values Framework; managerial competencies; participative management; statistical quality control.

        · texto em Inglês     · Inglês ( pdf )

 

Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License