SciELO - Scientific Electronic Library Online

 
vol.35 número1The balance between work and home: the relationship between work and home demands and ill health of employed femalesOrganisationally relevant variables and Keyes's Mental Health Continuum Scale: an exploratory study índice de autoresíndice de materiabúsqueda de artículos
Home Pagelista alfabética de revistas  

Servicios Personalizados

Articulo

Indicadores

Links relacionados

  • En proceso de indezaciónCitado por Google
  • En proceso de indezaciónSimilares en Google

Compartir


SA Journal of Industrial Psychology

versión On-line ISSN 2071-0763
versión impresa ISSN 0258-5200

Resumen

PARUMASUR, Sanjana B.  y  GOVENDER, Patsy. Managerial competencies as critical ingredients for a total quality management initiative: perceptions of managers in a KwaZulu-Natal public sector division. SA j. ind. Psychol. [online]. 2009, vol.35, n.1, pp.153-164. ISSN 2071-0763.

Total quality management (TQM) plays a pivotal role in organisational effectiveness. When successfully implemented, TQM tightly aligned with the organisation's overall business strategy maximises customer satisfaction and changes mindsets towards continuous quality improvement. One mechanism to accomplish TQM is by attaining managerial effectiveness. Therefore, this study assesses the extent to which the management in a KwaZulu-Natal public sector division displays the roles and competencies outlined in the Competing Values Framework (Quinn, Faerman, Thompson & McGrath, 2003). The study is based on a stratified random sample of 202 managers. Data were collected using a self-developed questionnaire measuring the dimensions of TQM and the roles/ competencies needed to create master managers that are crucial to enhancing TQM.

Palabras clave : continuous quality improvement; Competing Values Framework; managerial competencies; participative management; statistical quality control.

        · texto en Inglés     · Inglés ( pdf )

 

Creative Commons License Todo el contenido de esta revista, excepto dónde está identificado, está bajo una Licencia Creative Commons