Resumen

MDLETSHE, Nondumiso  y  NZIMAKWE, Thokozani Ian. An analysis of the influence of transformational leadership in a taxation organisation in the KwaZulu-Natal region. JCMAN [online]. 2023, vol.20, n.1, pp.350-375. ISSN 1815-7440.  http://dx.doi.org/10.35683/jcm21070.200.

PURPOSE OF THE STUDY: Leaders are bestowed with the bigger responsibility of channelling all the efforts and activities of their subordinates towards achieving the organisational goals and objectives. Effective and supportive leadership determines the success or failure of the organisation. Management at all levels needs to understand that organisational performance, which is realised through an engaged workforce, is a direct consequence of how people are managed and led. This article investigates the influence of transformational leadership on employee engagement in a taxation organisation within the KwaZulu-Natal region DESIGN/METHODOLOGY/APPROACH: The study utilised mixed methods to collect data. This means that both quantitative and qualitative data collection methodologies were utilised. From the quantitative data analysis aspect, 231 questionnaires were dispatched to the personnel in the organisation. Eighteen interviews were conducted FINDINGS: It was discovered that idealised influential leadership practices fostered teamwork and a collective sense of mission (purpose) and made employees feel valued. It was further found that the character of the leader was a very important attribute, as this considered their moral and ethical conduct RECOMMENDATIONS/VALUE: Based on the findings, it is recommended that organisations should make concerted efforts to become employee-centred and promote more employee engagement. If employees are happy and engaged, they will feel motivated, and this can increase their performance, which will inevitably improve organisational performance. It was further recommended that leaders could model healthy relationships and encourage staff to get to know each other by making time to socialise inside and outside of work MANAGERIAL IMPLICATIONS: The idealised influence leadership style makes employees feel valued, and feeling valued makes them part of the team, and they are able to contribute meaningfully to decision-making and direction. Idealised influence promotes trust, and when employees are trusted, their levels of engagement improve. It also promotes job satisfaction JEL CLASSIFICATION: M12

Palabras clave : Employee engagement; Idealised influence; Inspirational motivation; Intellectual stimulation; Transformational leadership.

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