Resumo

HOFFMANN, EC  e  MARCUS, JSF. Private versus public sector administrative executive: dichotomy or synergy?. JCMAN [online]. 2011, vol.8, n.1, pp.95-122. ISSN 1815-7440.

The administrative management profession has been characterised recently by a paradigm that revolves around rapid and far-reaching changes in information and communication technology (ICT) developments. This led to an electronic economy (e-economy), driven by so-called e-commerce that inevitably resulted in a move away from the building of capital structures to e-environments. These are driven by the management of e-capturing, e-processing, e-storing and retrieval of e-information, as opposed to the management of manual administrative processes. Administrative management operations therefore centre more on knowledge work interfaced by ICT where innovation is a turnkey strategy of globalisation and international benchmarking. The restructuring of the program and qualifications mix (PQMs) in the Higher Education sector has to address a comprehensive, industry aligned vocational program for management of the information administration profession irrespective of whether it serves the private or public sector. The investigation assesses existing dichotomies and/or synergies and subsequently aims to align it to relevant key performance indicators (KPIs). It has been structured into a generic conceptual model that can serve as a guideline for the present recurriculation of administrative management programs. The core strengths revolve around a strong focus on ICT interfacing, service delivery, managerial dimensions, multi-disciplinary, multi-skill approaches and research capabilities.

Palavras-chave : Public/private sector; information administration management; e-commerce; program quality mix.

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