Resumo

URBAN, B  e  MASHININI, ME. Enterprise resource planning system implementation: investigating the process of change. JCMAN [online]. 2008, vol.5, n.1, pp.223-237. ISSN 1815-7440.

Changes associated with Enterprise Resource Planning (ERP) system implementation are investigated through system user interaction, system work practices, organisational culture, and different aspects relating to organizational change. Based on a multi-disciplinary literature review, several approaches, models and variables for managing change were identified as being vital when implementing ERP systems. Primary data was collected with a survey administered to respondents directly affected by ERP implementation. Data analysis which included descriptive and inferential statistics revealed that respondents perceive ERP system implementation to have been managed fairly well and that system implementation does produce benefits towards the work environment. However several change variables were often neglected when implementing ERP systems. Conclusions and recommendations follow the empirical findings and it is suggested that employees be empowered when implementing new systems such as ERP which bring about substantial change initiatives.

Palavras-chave : Enterprise resource planning; change management; implementation; organisational culture.

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