Resumo

WEEKS, R. The science of service management and engineering: an analysis from within an African context. JCMAN [online]. 2007, vol.4, n.1, pp.30-45. ISSN 1815-7440.

The Science of Service Management and Engineering (SSME), as an emergent discipline, has its roots embedded within the fertile grown of a global services economy. In this paper an attempt is made to gain clarity as to the "SSME" concept and the implications thereof within an African context, with specific reference to the role of academic institutions as innovative thought leaders.

Palavras-chave : Services management; science of services management and engineering; SSME; global services econom; information and computer technology; SSME in Southern Africa; ICT skills.

        · texto em Inglês     · Inglês ( pdf )