Resumen

CHIVINGE, Josephine R.; DUBE, Shopee  y  NDAYIZIGAMIYE, Patrick. Strategies used to address challenges encountered during website development in South Africa. SAJIM (Online) [online]. 2021, vol.23, n.1, pp.1-9. ISSN 1560-683X.  http://dx.doi.org/10.4102/sajim.v23i1.1373.

BACKGROUND: Whether a website design is a simple static page of plain text, a complex e-commerce matrix or a progressive web application, the journey is riddled with challenges. In terms of online users, every second counts when interacting with a website. It is estimated that 2 seconds is the acceptable webpage loading latency that users are willing to tolerate before abandoning a webpage. Users expect web applications to be more usable, reliable, secure, personalised and context-aware. OBJECTIVES: This study sought to identify the challenges faced and the strategies used during website development, and to then map a conceptual framework to address these challenges. METHOD: The 7Cs framework was the theoretical framework underpinning the study. Based on qualitative research, 12 website developers were sampled in Gauteng Province, South Africa, using non-probability sampling methods. RESULTS: The 7Cs Website Development Scheme (7CWDS) charted from the research findings shows that the following strategies are essential in overcoming website development challenges: (1) good communication between developer and client, (2) agile planning and acceptance of project scope, (3) creation of website drafts and acceptance, (4) flexible website designs, (5) agile website development using a step-by-step approach, (6) website connections to Google Analytics, (7) connecting website to social media and (8) website cybersecurity scanning and testing. CONCLUSION: The study developed the 7CWDS as a toolkit that underlines critical strategies to address common challenges in website development, and presents them in a logical hierarchy and order of execution.

Palabras clave : Website development; 7Cs framework; Website development challenges; Website development strategies; 7Cs Website Development Scheme; 7CWDS.

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