Abstract

AMESHO, Kassian T.T.; EDOUN, Emmanuel I.; NAIDOO, Vinessa  and  POOE, Solly. Managing competitive advantage through technology and innovation systems and its impacts on service delivery within the Kaohsiung City Government in Taiwan. SAJIM (Online) [online]. 2021, vol.23, n.1, pp.1-12. ISSN 1560-683X.  http://dx.doi.org/10.4102/sajim.v23i1.1348.

BACKGROUND: Technology and innovation were envisaged as the key to competitive advantages and have become a hallmark of business life worldwide. Without technologies and invention practically, no organisation can survive. Thus, this required a clear understanding of how managing innovation and technology influenced business survival. This was much more explicit in an unprecedented and unavoidable competition in the business world environment, and particularly in the local government authorities' context, it can be of great significance. OBJECTIVES: The main objective of this article was to provide a framework for assessing the effects of managing competitive advantage through technology and innovation in the context of metropolitan cities. This study also helped to provide an understanding of how .technological innovation factors affected the performance of organisation effectiveness. METHODOLOGY: The methodology used in this study was mainly the secondary data analysis. A complete and thoroughly secondary data analysis process has been utilised as a research design and approach to complete this research work. This section rationalised the selection of the preferred methodology, dealt with data collection and data analysis and covered how data originated from secondary data sources. RESULTS: One of the fundamental contributions of this investigation has been the development of a pool of valuable data in relation to managing technology and innovation for sustainable competitive advantage in the City Government of Taiwan as public sector. Furthermore and based on the results of reviewing and evaluating the relevant literature and theories taken together, this study has led to the development and proposal of a model, the conceptual framework. This developed conceptual framework reflected the bond between managing competitive advantage techniques through technology and innovation and business performances, which can be applied to different business sectors of the central government. The concept can also be applied to different businesses or to different countries confronted by similar challenges and issues of managing technology and innovation. CONCLUSION: This article posited the importance of managing competitive advantage through technology and innovation, particularly as an essential ingredient of competitive advantage for the local government authorities or metropolitans and municipalities.

Keywords : innovation; technology; technological innovation capabilities; organisational performance; competitive advantage; Taiwan.

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