Resumo

DIPELA, Mmaphuti Percy  e  SITHOLE, Sello. Under-utilisation of internal Employee Assistance Programme (EAP) services by the South African Police Service in Lephalale, Limpopo Province. Social work (Stellenbosch. Online) [online]. 2021, vol.57, n.4, pp.486-498. ISSN 2312-7198.  http://dx.doi.org/10.15270/52-2-972.

An employee assistance programme (EAP) is a service provided by an employer to employees who experience personal problems. Its utilisation becomes a challenge when the targeted population prefers to use alternative services to this programme specifically earmarked for them. Such a situation motivated this quantitative research aimed to evaluate the utilisation of the employee assistance programme in the South African Police Service (SAPS) in the Waterberg district of Limpopo Province. A systematic sample comprising of 189 respondents was drawn from the total population of 398 employees. The study revealed that the employees' awareness of the programme was very low.

Palavras-chave : employee assistance practitioner; employee assistance programme; employees; South African Police Service; underutilisation; workplace.

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