Resumo

COETZEE, D  e  LESSING, N. Information Technology: management issues in the initiation phase of outsourcing contracts. JCMAN [online]. 2004, vol.1, n.1, pp.1-15. ISSN 1815-7440.

This article concerns the investigation of management issues in the initiation phase within information technology outsourcing (ITO) contracts. The ITO life cycle is used as the flow structure for the investigation. The user expectations that occur in the initiation phase of the ITO life cycle are identified. The "Coetzee solution framework is used to ensure that the identified management problems are addressed in a structured approach. The initiation phase of the ITO life cycle, with its expectations and problems, are discussed in the context of the solution framework.

Palavras-chave : information technology; information technology outsourcing; initiation phase; management issues.

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