Resumen

HANU, Charles  y  KHUMALO, Njabulo. Developing ambidexterity and resilience: The predictive role of high-performance work systems. SAJHRM [online]. 2023, vol.21, pp.1-11. ISSN 2071-078X.  http://dx.doi.org/10.4102/sajhrm.v21i0.2226.

ORIENTATION: Organisations and employees face crises at a point in time that may disrupt their normal work activities. High-performance work systems (HPWSs) help develop and enhance individuals' and firms' ability to respond to crises effectively RESEARCH PURPOSE: This study examined the differential impact of HPWS on employee resilience, employee ambidexterity and organisational resilience during crises in pharmaceutical manufacturing firms in Ghana MOTIVATION FOR THE STUDY: Limited studies have examined how HPWSs predict employee ambidexterity and employee and organisational resilience in separate studies. Nevertheless, knowledge regarding the differential impact of these outcomes in a single study is sparse, particularly during crises RESEARCH APPROACH/DESIGN AND METHOD: A quantitative research approach was used in this study. Data for this study were gathered through a cross-sectional survey utilising a structured online questionnaire. A total of 324 participants formed the sample for data collection. The measure and structural models were assessed using Partial Least Squares Structural Equation Modeling (PLS-SEM MAIN FINDINGS: The results show that HPWS positively and significantly affects employee and organisational resilience and ambidexterity during crises within the research context PRACTICAL/MANAGERIAL IMPLICATIONS: The outcomes from the study provide helpful information for pharmaceutical firms' managers to enhance their employees' resilience and ambidexterity and the organisations' resilience CONTRIBUTION/VALUE-ADD: This study contributes to the HPWS literature by enriching the understanding of its effects on employee resilience, employee ambidexterity and organisational resilience in the context of an emerging economy

Palabras clave : high-performance work systems; resilience; exploitation; exploration; ambidexterity.

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