Abstract

ROBINSON, Cathy; JOHNSON, James; YAO, Katy  and  BUI, Hien. Critical success factors for Vietnamese laboratories striving to implement quality management systems. Afr. J. Lab. Med. [online]. 2020, vol.9, n.1, pp.1-4. ISSN 2225-2010.  https://doi.org/10.4102/ajlm.v9i1.937.

Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS.

Keywords : critical success factors; medical laboratories implementing QMSs; laboratories earning ISO 15189 accreditation; quality management system helps laboratories improve quality; accuracy; reliability of patient results.

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