Abstract

MHLUNGU, Ntandoyethu S.M.; CHEN, Jeff Y.J.  and  ALKEMA, Peter. The underlying factors of a successful organisational digital transformation. SAJIM (Online) [online]. 2019, vol.21, n.1, pp.1-10. ISSN 1560-683X.  https://doi.org/10.4102/sajim.v21i1.995.

BACKGROUND: Organisational digital transformation (ODT) is a field of growing interest in practice and academia. Further, a disparity between how information technology (IT) leaders and non-IT leaders perceive the factors leading to successful ODT initiatives has been cited. A set of empirically tested ODT assessment instruments will enhance leaders' decision-making when implementing ODT initiatives. OBJECTIVES: This research attempts to: (1) identify the key internal factors of successful ODT initiatives; and (2) confirm whether there is, as has been suggested, a difference between the way IT managers and non-IT managers perceive these factors. METHOD: A questionnaire consisting of 36 potential underlying factors was formulated, based on the existing literature and additional insights. A prescreening process ensured each survey participant met the selection criteria. From a total of 95 participants who completed the survey, 45 were IT executives and 50 were non-IT executives. Quantitative analyses were conducted to identify the key underlying factors and ascertain whether IT and non-IT leaders hold differing perceptions of these factors. RESULTS: Factor analysis identified four categories of factors of a successful ODT initiative: (1) customer centricity, (2) governance, (3) innovation and (4) resource attainment. Further, the analysis revealed that IT and non-IT managers hold similar perceptions on the key factors affecting the overall ODT success. CONCLUSION: This research provides empirical evidence that paves the way towards a reliable ODT assessment instrument and refutes claims that IT and non-IT leaders hold contrasting views on these factors.

Keywords : Digital transformation; organisational transformation; innovation; digital strategy; organisational digital transformation assessement.

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