Scielo RSS <![CDATA[South African Journal of Libraries and Information Science]]> vol. 87 num. 2 lang. en <![CDATA[SciELO Logo]]> <![CDATA[<b>Editorial</b>]]> <![CDATA[<b>Change management in the implementation of electronic health records (EHR) systems at Inkosi Albert Luthuli Central Hospital, South Africa</b>]]> For decades, public hospitals have relied on managing records manually using different formats of classification. However, driven by an eHealth strategy, hospitals in South Africa are now changing to electronic health records (EHR) systems for their day-to-day functioning. Earlier studies conducted on health records management in the South African provinces of KwaZulu-Natal (KZN), Limpopo, Eastern Cape, Gauteng and Western Cape, all point to minimal evidence of change management in EHR system implementation in public hospitals. This paper presents empirical results of an investigation into the management of change in the implementation of an EHR system at the Inkosi Albert Luthuli Central Public Hospital in the eThekwini area of KZN. The findings show that an ill-defined change management approach in the EHR system implementation hinders the progress of the implementation and thus the improvement of health service delivery. The study recommends that the implementation of a robust and functional EHR system be accompanied equally by a viable, parallel and executable change management blueprint. <![CDATA[<b>Equity of access to library and information services and education support at Buffalo City Metropolitan Municipality: the case of King William's Town, South Africa</b>]]> Access to library and information services is a major element in the growth, stability, independence and empowerment of communities. The study sought to investigate the equity of access to library and information services and education support at Buffalo City Metropolitan Municipality, King William's Town in the Eastern Cape Province of South Africa. Both quantitative and qualitative research methodologies were employed in a descriptive survey. The main research instrument was a questionnaire, supported by face-to-face interviews with librarians. A total of 297 questionnaires were distributed and 200 were returned, giving a response rate of 67.3%. The quantitative data, which were collected through questionnaires, is presented using graphs and tables, while the content of the qualitative data was analysed manually using the notes that were taken by the researcher from the respondents during the interview sessions and, in some instances, is reported verbatim. The findings showed that most respondents, 130 (56%), use the library for schooling. Only thirteen (5.6%) respondents said they used the library for leisure, while fifty-two (22.4%) respondents used the library for personal development and thirty-seven (15.9%) for work-related activities. In addition, findings of the study revealed that the Buffalo City Metro public libraries had a diversity of users, ranging from different age groups and social standing. Additionally, Buffalo City Metropolitan public library users had little knowledge about literacy programmes that were taking place at the library. The study concluded that Buffalo City public libraries should create an integrated system for all libraries in the metropolitan municipality that encourages adult literacy programmes to raise awareness of information literacy. <![CDATA[<b>What is the role of libraries in disseminating knowledge about South African intellectual property laws in rural communities?</b>]]> This study investigated a rural community in a village in KwaZulu-Natal Province, South Africa, to access what was known about South African intellectual property (IP) laws. The study sought to establish whether the local libraries played any role in educating the community about these laws. A qualitative method using grounded theory was adopted for this study. Focus group discussions were used to elicit data from twenty-nine community members. They were chosen purposively because they were knowledge holders in various indigenous knowledge practices. Semi-structured interviews elicited data from two primary school educators. They were selected because the studied community members indicated that they shared knowledge with them on crop farming. The findings revealed that the community members did not have any knowledge about South African IP laws. Local libraries, such as school libraries, did not play any role in educating them about local IP laws as the two educators who were interviewed also did not have any background knowledge about South African IP laws. The study concluded that the community needs to be educated about these laws. Because of the low levels of information literacy of the community members, libraries must help in repackaging and simplifying this information to facilitate its access. The community can be educated on how to register individual and communal IP. In post-colonial South Africa, this action is crucial for socio-economic development purposes. <![CDATA[<b>Factors that influence attitudes to and perceptions of public libraries in Namibia: user experiences and non-user attitudes</b>]]> This study assessed user experiences of a public library in Namibia and non-user attitudes to it. A convenience sample of 586 was employed. Participants in the study were 207 (35.3%) registered library members and 379 (64.7%) non-users. Needs assessment questionnaires, suggestion box forms, interviews and observations were the tools used for the collection of data. The results indicated that the public library is well known to the local community and is mostly accessed by learners from local schools, teachers, and distance-learners from various tertiary educational institutions. Users from different occupations also accessed the library. The library was used for study purposes, research, access to computers and reprographic services. The results also revealed that, although services, resources and usage were found to be satisfactory, some users were not satisfied with the services because of inadequate space, irrelevant resources, attitudes of staff members, untidiness, location, poor internet connectivity, poor ventilation, and noise. The findings of this study can inform policymakers on how information access and services need to be improved. <![CDATA[<b>Information retrieval: Solving mismatching vocabulary in closed document collections</b>]]> During a search, phrase-terms expressed in queries are presented to an information retrieval system (IRS) to find documents relevant to a topic. The IRS makes relevance judgements by attempting to match vocabulary in queries to documents. If there is a mismatch, the problem of vocabulary mismatch occurs. The aim is to examine ways of searching for documents more effectively, in order to minimise mismatches. A further aim is to understand the mechanisms of, and the differences between, human and machine-assisted, retrieval. The objective of this study was to determine whether IRS-H (an IRS using the hybrid indexing method) and human participants agree or disagree on relevancy judgments, and whether the problem of mismatching vocabulary can be solved. A collection of eighty research documents and sixty-five phrase-terms were presented to (i) IRS-H and four participants in Test 1, and (ii) IRS-H and one participant (aided by search software) in Test 2. Statistical analysis was performed using the Kappa coefficient. IRS-H and the four participants' judgements disagreed. IRS-H and the participant aided by search software judgments did agree. IRS-H solves the problem of mismatching vocabulary between a query and a document.