Scielo RSS <![CDATA[South African Journal of Information Management]]> vol. 25 num. 1 lang. en <![CDATA[SciELO Logo]]> <![CDATA[<b>Factors affecting consumer acceptance and use of mobile delivery applications in South Africa</b>]]> BACKGROUND: During the 2020 global coronavirus (COVID-19) outbreak, mobile delivery applications flourished, facilitating consumer access to groceries. Research has shown, however, that usage remains low in developing countries such as South Africa OBJECTIVES: This research identifies factors that affect the acceptance and use of a mobile delivery application. It provides recommendations for application designers to improve application functionality and usability and for retailers to better understand customer needs METHOD: This research adopted an interpretivist stance, utilising the Unified Theory of Acceptance and Use 2 (UTAUT2) as a theoretical framework. Data were collected and analysed from 4159 Google Play Store customer reviews using thematic content analysis. Reviews were anonymised, coded and categorised according to the UTAUT2 model constructs. RESULTS: Performance expectancy and facilitating conditions were found to affect acceptance and use of the application. Effort expectancy, hedonic motivation and cost price had a moderate effect. Social influence, habit and price value did not impact the use of the mobile delivery application. Users will depend not only on recommendations from friends and family but also on service costs CONCLUSION: This research revealed that users are more likely to accept and use a mobile delivery application if they find it helpful and receive quick assistance when facing technical challenges. CONTRIBUTION: This research identifies factors that affect the acceptance and use of a mobile delivery application in a geographical area where usage remains low. Retailers may attract more customers and find more success in mobile delivery services by addressing customer concerns and challenges. <![CDATA[<b>Effect of social trust on health information exchange in social network sites</b>]]> BACKGROUND: The purpose of this study is to conduct a systematic literature review of the role of social trust in health information exchange on social network sites (SNSs). In the light of the confusion and panic about health information leading to and during the worldwide lockdown, in an attempt to control the spread and symptoms of coronavirus disease 2019 (COVID-19). Although the sharing of health information on SNS did not start during the COVID-19 lockdown, the concerns about health information interchange were highlighted during the lockdown OBJECTIVES: This study investigates the nature of the association between health information exchange and social trust and how social trust has influenced health information exchange from 2005 to 2021 METHOD: In line with the purpose of the study, the researcher applied a systematic literature review to review conference articles, accredited journal articles and book chapters. The review process involved a rigorous procedure towards a definition of review protocol, extraction of articles, formulation of selection criteria and the review itself RESULTS: This study reveals a transactional interplay between the constructs of social trust (benevolence, integrity and competence) and social network site user roles (information seeker, information passer and information giver CONCLUSION: In summary, the researcher argues that public health officials would benefit from setting up an SNS that proactively provides health information. The health information exchange experience should be designed in a way that takes into account how social trust can be used to moderate health information exchange in the SNS by different types <![CDATA[<b>A South African institution perspective of a framework for enterprise resource planning systems</b>]]> BACKGROUND: Public sector organisations encounter many challenges because of their complex legislative requirements, social responsibilities and higher public expectations. In the early 1980s, governments worldwide started experimenting with improving functions and processes through enterprise resource planning (ERP) systems. OBJECTIVE: This study investigated the feasibility of South African government institutions in adopting a guideline that will assist in implementing a sustainable ERP system to improve their information systems strategy. METHOD: This study followed the qualitative dominating mixed research methodology. A survey was distributed to 20 participants with closed-ended questions to collect quantitative data and open-ended questions to collect qualitative data. RESULTS: Thirteen factors that allow ERP systems to be successfully implemented were identified. Some of the factors included effective change management policies, end-user specialised knowledge, organisation culture fit, top management support, ERP training before and post-implementation, visibility of activities throughout the workflow, and willingness to change. Sixteen issues that restrict ERP implementation were also identified. Some of the restricting factors include ERP system complexity, high levels of customisation, inadequate flexibility, budget, maintenance costs, lack of vendor support, implementation delays and cost overruns. The current state of ERP implementation in the investigated organisation is of acceptance with growth being achieved gradually and steadily. CONCLUSION: The proposed framework provides core competencies such as top management support, ERP training before and post-implementation, and effective change management policies among others, that can be used to establish corrective measures before and during the installation of ERP systems. CONTRIBUTION: This study contributed to the body of knowledge by identifying the success and hindering factors of ERP system implementation. The proposed framework outlines guidelines for organisations to successfully adopt and implement ERP systems. <![CDATA[<b>Effects of knowledge management on firm competitiveness: The mediation of operational efficiency</b>]]> BACKGROUND: Although knowledge management (KM) directly impacts firm competitiveness, in efficiency-driven economies such as South Africa, the contribution of operational efficiency to this relationship has been underexplored in KM literature OBJECTIVES: This study examined how operational efficiency interacts with KM to influence firm competitiveness. The study employs the South African context to enrich knowledge on the effects of KM on firm competitiveness and the extent to which operational efficiency mediates the process. METHOD: Using a quantitative approach with a survey design, 300 structured questionnaires were distributed to 300 small, medium and micro enterprise (SMME) owners and managers in the Free State province to establish the interaction of KM, operational efficacy and competitiveness. RESULTS: The results of path coefficients revealed KM's positive and significant effect on firm competitiveness. Moreover, operational efficiency partially mediated KM (recognition) (B = 0.1545, p = 0.019) and KM (implementation)'s (B = 0.0697, p = 0.050) effects on firm competitiveness CONCLUSION: The prevalence of highest qualification among SMME owners/managers demonstrates that human capital development, especially business management training during business start-ups, may contribute to increased firm competitiveness. Moreover, the lack of resources in managing knowledge for implementing daily routines and increasing sales demonstrates that improved resource mobilisation by SMMEs might improve their competitiveness. CONTRIBUTION: The study provides strategic interventions for improving SMME competitiveness through better management of their knowledge practices and operational efficiency. <![CDATA[<b>Trends and issues relating to social media utilisation in academic libraries: Experiences from the University of Limpopo subject librarians</b>]]> BACKGROUND: As social media tools spread across every aspect of human life, academic librarians were apt to be their early adopters to boost the service provision in academic libraries. OBJECTIVE: Guided by Technology Acceptance Model, this article examined a variety of social media tools used by academic librarians; usage and usefulness of social media; organisational support provided to academic librarians to use social media; and the factors that impede usage of social media in academic libraries. METHODOLOGY: This article employed a qualitative research methodology through semi- structured interviews with 10 purposively selected academic librarians attached to the University of Limpopo library. RESULTS: The results showed that respondents were mostly familiar with WhatsApp, Facebook, Twitter and Instagram, which they used in their personal capacity. However, in their work environment, they utilised the library blog and Facebook to market and promote library services and to liaise with their users in schools or faculties. Restrictions of access to social media platforms during working hours, lack of skills, own social media policy and management support in the form of training were found to be factors that impede social media usage by academic librarians. CONCLUSION: Social media have a great deal of potential to contribute immensely towards the delivery of information services in academic libraries, though they are neglected. CONTRIBUTION: Incorporation of social media in library work environment requires social media policies and subject librarians to be well equipped with different kinds of social media platforms for the advantage of academic libraries and their users. <![CDATA[<b>Intranet characteristics as determinants of intranet utilisation for knowledge management in Nigerian banks</b>]]> BACKGROUND: All banks in Nigeria have fully implemented an intranet, and it has been used to link all branches across the country and provide access to varieties of information and facilitate knowledge management (KM) activities. The potential of the intranet to facilitate KM in an organisation is well spelled in the literature. However, little attention has been given to its use for KM, and factors that determine its use for KM in Nigerian banks have not been examined. OBJECTIVES: This study investigates the determinants of intranet utilisation for knowledge management in Nigerian banks from the users' perspective. METHODS: A survey was adopted and a questionnaire was distributed to 555 banks' employees across 11 banks head office in Lagos, Nigeria. Data collected were analysed using frequencies and percentages, Pearson multiple correlations, and multiple linear regression RESULTS: The result shows that the intranet is used for knowledge creation, storage, retrieval, distribution, and application in Nigerian banks. Furthermore, system quality was found to be the best predictor of the four KM processes followed by task technology fit, while service quality was not. CONCLUSION: The study concluded that system quality is the most important intranet feature in predicting intranet utilisation for all the KM processes followed by perceived task technology fit, while service quality was found not to be a good predictor. CONTRIBUTION: This study is unique and one of the pioneer studies in Nigeria that focused on using intranet to manage knowledge in the Nigerian banking sector. The study identified intranet characteristics that are best predictors of KM processes. <![CDATA[<b>Adopting the technology acceptance model: A Namibian perspective</b>]]> BACKGROUND: The adoption of online banking is still a concern in developing countries, with limited research in investigating the factors that can lead to the intention to use and the actual usage of online banking. OBJECTIVES: This research aims to broaden the knowledge about technology adoption by applying the technology acceptance model (TAM) to the online banking environment in Namibia. METHODS: A descriptive, quantitative research design and structural equation modelling (SEM) were employed to analyse the data. RESULTS: The adopted TAM had good model fit if applied to online banking in Namibia. Nine of the 12 hypotheses were accepted. CONCLUSION: System quality and social influence act as external factors that influence the level of trust, perceived ease of use and perceived usefulness. High levels of ease of use and usefulness of the online banking system result in a positive attitude towards the online banking system that in turn leads to the intention to use the system and then actual usage. CONTRIBUTION: This study adopted the TAM and included social influence, system quality and perceived trust as factors that can influence the usage of online banking. The study contributed towards the knowledge of technology acceptance from an online banking perspective and can aid the banking sector in increasing the adoption of online banking systems. <![CDATA[<b>Critical success factors of smart card technology in South African public hospitals</b>]]> BACKGROUND: Even though the government has set several admirable targets for raising the standard of healthcare, as highlighted by communities and media reports, public health institutions' services continue to fall short of patients' expectations and basic standards of care. For this reason, the general public has lost faith in the healthcare system. The public healthcare system in South Africa is completely dysfunctional and urgently needs to be transformed to serve the majority of those who use public hospitals. OBJECTIVES: The study aimed to improve healthcare for the majority of South Africans by investigating the critical success factors (CSFs) that influence the adoption of smart card technology (SCT) in South African public hospitals. METHODS: A thorough review of peer-reviewed literature was conducted to determine potential barriers to adopting SCT. Furthermore, a hybrid model that combines the Health Unified Technology of Acceptance Theory (HUTAUT) model, DeLone and McLean IS success model (D) and the diffusion of innovation (DOI) theory will be developed, validated and tested to identify the CSFs adoption of SCT in public hospitals in South Africa RESULTS: The validated research model has been developed to be adopted by nurses at public hospitals. CONCLUSION: This research will contribute to the development of a new framework that identifies the CSFs for SCT adoption in South African public hospitals. CONTRIBUTION: The study's results will make a special contribution to the body of knowledge in the fields of health informatics, particularly e-health. <![CDATA[<b>A contextualised model of the use of agile technique in South African software development team</b>]]> BACKGROUND: Software development teams are challenged with the adoption of the most appropriate software development methodology. Despite their acceptance of agile methodologies, still many countries use traditional software development methods. OBJECTIVES: The major objective of this study was to develop a contextualised model for the adoption of agile methodologies in software development teams in South Africa. METHOD: Our study identified the factors that contributed to the adoption of agile software development teams in South Africa by conducting a factor analysis. We used descriptive statistics to determine the frequencies of the participant's demographics and situational variables. A composite research model based on technology, organisation and environment, individual characters and culture constructs was constructed and analysis was performed by applying the statistical techniques of correlation analysis, regression analysis and structural equation modelling. RESULTS: The result of the analysis revealed that many teams do not have a specific model that they use in agile development methodology. Technology, organisation, environment and culture constructs were found to have an impact on teams in adopting agile methodologies CONCLUSION: The study demonstrated that organisations lack appropriate models of agile methodologies adoption to inform their decision making. Therefore, adopt the developed model in taking informed decisions for their software development methodologies. The study makes a practical contribution to management and practice. CONTRIBUTION: This study improves on software development approaches in developing countries. The developed model can be adopted as a theory in future research. It contributed literature to the body of knowledge. <![CDATA[<b>Effects of adopting mobile technologies on the managerial competencies of construction firms</b>]]> BACKGROUND: The extensive utilisation of mobile technologies (MTs) for cost reduction and improving organisational efficiency is widely acknowledged in the entrepreneurship literature. Despite the fact, the effect of adopting MTs on the managerial competencies of small, micro and medium enterprises (SMMEs) remains incomprehensible by emerging construction firms (ECFs). OBJECTIVES: This study contributes to the theory and practise of competency development in project management (PM) by exploring how MT adoption intensity during project execution affects the perceived managerial competencies of owners/project managers of ECFs METHOD: This quantitative study employed the perspectives of 222 ECF owners/managers surveyed in the Free State province of South Africa. It established how the adoption of MTs during project execution impacted the perceived managerial competencies of these entrepreneurs. RESULTS: The results indicated that the adoption of MTs during project execution has a positive and significant effect on the communicative and social competencies of ECF owners and managers, with MT adoption explaining 88.0% of the variance in communicative competencies and 87.9% in social competencies. The results further demonstrate that the type of device used (laptops and tablets) moderated the strength of the MT adoption - managerial competencies relationship. CONCLUSION: The study recommends targeted and strategic wider rollout of specific MTs that improve managerial competencies to optimise the efficiency of project-related operations. CONTRIBUTION: The article contributes to the broader PM theory and literature especially competency-based project execution by exploring how MT adoption can facilitate greater communication and social competencies that improve the organisational efficiency of ECFs. <![CDATA[<b>Using enterprise resource planning systems to manage property processes</b>]]> BACKGROUND: The various organisations that are involved in property transfer transactions tend to work as autonomous units within the end-to-end property supply chain. This compartmentalisation of activities and tasks creates inefficiencies and a lack of transparency OBJECTIVES: There is a need to review the current paper-based processes by evaluating the end-to-end processes in their entirety. METHOD: Semi-structured qualitative interviews were conducted with prominent role-players involved in the property transfer process in South Africa. The general systems view was used as the theoretical underpinning of the research, whereby property processes across the property supply chain should be viewed as a single system. RESULTS: Enterprise resource planning (ERP) systems may assist in integrating workflow processes to enhance productivity and collaboration, and improve overall property processes. The participants confirmed the need for a centralised platform with integrated workflows. CONCLUSION: Participants who were interviewed concurred that a centralised system would produce numerous benefits and enhanced efficiencies through a streamlined and more transparent process. Therefore, the researcher recommends that an ERP system be introduced across the property supply chain. A centralised ERP management system would enable all parties to a particular property transaction to have sight of the progress of the transaction and reduce capturing errors across various systems. CONTRIBUTION: The article will be useful within the immovable property industry, as well as to the buyers, sellers, and academia. Future studies could focus on how an ERP system could be integrated into the property supply chain. <![CDATA[<b>An enabler framework for developing knowledge management practices: Perspectives from Nigeria</b>]]> BACKGROUND: Palm oil production in Nigeria has scope for massive improvements, regardless of Nigeria's position as a dominant producer. Palm oil from Nigeria is banned in certain countries because of a lack of standards. The majority of palm oil producers are indigenous farmers who tend to use traditional practices to extract the product. While palm oil production conducted traditionally is cleaner, indigenous farmers need more workforce and mechanized machinery to extract their oil in bulk supply. OBJECTIVES: This research aims to highlight palm oil producers' indigenous knowledge management practices and specifically explore how the information is created, stored and disseminated compared with contemporary producers. METHOD: A qualitative research approach involving 40 participants who were purposively drawn was used to investigate the indigenous knowledge management and contemporary knowledge management practices related to palm oil extraction in Ologbo in Ikpoba-Okha of Edo State, Nigeria, using Lee and Choi's 2003 enabler framework. RESULTS: The study identified areas of convergence and divergence in the knowledge management practices of indigenous and contemporary farmers using the enabler framework. CONCLUSION: Using the enabler framework to highlight knowledge management practices that need improvement is novel and provides a starting point for indigenous producers to improve their knowledge management practices. CONTRIBUTION: The investigation of the enabler framework extends current theorization by providing contextual insights into how each framework component is collectively organized to support organizational outcomes. <![CDATA[<b>Electronic library resource use by postgraduate students at a university of technology in South Africa</b>]]> BACKGROUND: A university of technology in South Africa provides different kinds of e-library resources to its users. Not much is known about the use of these e-library resources by postgraduate students. The existing literature focuses mostly on using e-library resources by all university students and do not specifically emphasise postgraduate students. Therefore, there is a need for a study to investigate the use of e-library resources by postgraduate students. OBJECTIVE: The study aimed to investigate the use patterns and the factors influencing the use of e-library resources by postgraduate students of a university of technology in South Africa. METHOD: The unified theory of acceptance and use of technology (UTAUT) model was used to conceptualise the study. A quantitative approach was used with a descriptive survey research method. Questionnaires were designed and distributed through email using survey monkey. RESULTS: Facilitating conditions (FCs) directly influence postgraduate students' intention to use e-library resources and age moderates the influence of facilitating conditions on e-library resource use. Mediated by behavioural intention (BI), e-library resource use is influenced by performance expectancy (PE), by effort expectancy (EE) and by social influence (SI). CONCLUSION: The UTAUT model was used to determine the use patterns and the factors influencing the use of e-library resources by postgraduate students of a university of technology in South Africa. CONTRIBUTION: The literature has underemphasised the need to investigate the influence of postgraduate students in South African universities using e-library resources. Therefore, the study results are expected to fill that gap.