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Kruger, Liezl-Marié, Mostert, Pierre and de Beer, Leon Tielman Relationship intention and satisfaction following service recovery: The mediating role of perceptions of service recovery in the cell phone industry. S. Afr. j. econ. manag. sci., 2015, vol.18, no.4, p.608-628. ISSN 2222-3436

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Petzer, Danie et al. The dimensions of brand romance as predictors of brand loyalty among cell phone users. S. Afr. j. econ. manag. sci., Apr 2014, vol.17, no.4, p.457-470. ISSN 2222-3436

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